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Wiki for Global Knowledge Management in Distributed Software Development Process
Linnaeus University, Faculty of Technology, Department of Informatics.
Linnaeus University, Faculty of Technology, Department of Informatics.
2013 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Problem Area/ Purpose

 The purpose of this research is to study how geographically scattered employees learn and create new knowledge with the help of wiki tool in distributed software development process. We aim to analyze how wiki supports four modes of knowledge conversion process model and how wiki helps in solving the complex problem in virtual organization learning.

 Research Methodology

 In this research qualitative interview study was used. We have conducted the interview with eight developers and experts in the company. Nonaka and Takeuchi (1995) knowledge conversion model was used while conducting the interview with developers. Similarly, in this research same knowledge conversion model was used for interpreting the answers that we got from the developers and experts.

 Findings/Conclusion

 Wiki as a knowledge management tool is possible for providing effective as well as efficient communication as per necessity of knowledge requirement in distributed software organization. The use of wiki in the organization for the virtual learning is really beneficial for knowledge creation, solving the complex problem and obtaining the useful effect on virtual team. Some drawbacks were also seen by the expert and developers in using wiki. Those drawbacks were all about genuineness, authenticity, accuracy, trustworthy and uniqueness of knowledge content.

 Research Limitation & Delimitations

 Due to geographically dispersed location of research sites, we faced difficulty to gather information related to company documents, reports and contextual information of organization. We conducted this research in the offices of Pakistan and office in USA. 

 Outcomes

 The research that we have conducted showed that the developers in Software Company can share knowledge and also can learn through different modes of knowledge conversion model. This research also showed that developers are using the wiki tool for creating new knowledge as well as solving complex problem. This research helps in showing the benefit for other company and motivates the virtual organizations for implementing the use of wiki for different purposes.

Place, publisher, year, edition, pages
2013. , 101 p.
Keyword [en]
Organization Learning, Virtual Team, Knowledge, Knowledge Creation, Wiki, Web 2.0, Distributed Software Development process (DSDP), Knowledge Content, Virtual Environment
National Category
Information Systems
Identifiers
URN: urn:nbn:se:lnu:diva-28268OAI: oai:DiVA.org:lnu-28268DiVA: diva2:641579
Subject / course
Informatics
Educational program
Master Programme in Information Systems, 120 credits
Supervisors
Examiners
Available from: 2013-08-19 Created: 2013-08-18 Last updated: 2013-08-19Bibliographically approved

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Sharma Adhikari, AshokKhan, Zuhair Haroon
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
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  • asciidoc
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