The evolution of service innovation research: A critical review and synthesis
2014 (English)In: Service Industries Journal, ISSN 0264-2069, E-ISSN 1743-9507, Vol. 34, no 5, 373-398 p.Article in journal (Refereed) Published
The number of service innovation articles has increased dramatically in the past 25 years. By reviewing 128 articles published between 1986 and 2010, primarily in leading marketing and innovation journals, this study analyzes the progression of service innovation research according to topicality and perspective. The authors summarize prior research by clustering it into three evolutional phases and drawing parallels with the evolution of the wider services marketing field. Overall, the view of service innovation has evolved, from a complement of traditional product innovation to a multidimensional, all-encompassing notion that entails several functions, both within and outside the firm.
Place, publisher, year, edition, pages
Routledge, 2014. Vol. 34, no 5, 373-398 p.
service innovation, service development, product development, review article
IdentifiersURN: urn:nbn:se:liu:diva-95805DOI: 10.1080/02642069.2013.780044ISI: 000334060600001OAI: oai:DiVA.org:liu-95805DiVA: diva2:638008