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Application development in process firms: adding value to customer products and production systems
KTH, School of Industrial Engineering and Management (ITM), Materials Science and Engineering, Applied Process Metallurgy.
2013 (English)In: R &D Management, ISSN 0033-6807, E-ISSN 1467-9310, Vol. 43, no 3, p. 288-302Article in journal (Refereed) Published
Abstract [en]

The process industries span several industrial sectors such as minerals and metals, pulp and paper, food and beverages, chemicals and petrochemicals, utilities and generic pharmaceuticals, and thus constitute a considerable part of all manufacturing industry. Application development, as an institutionalised function in process industry firms, focuses on bridging the gap between a product supplier's knowledge of the product's performance scope and the customer's knowledge of its own production process requirements. In an exploratory survey of major process firms in the Swedish process industries, the importance of application development to firms was judged to be very high, but there also seemed to be a window of opportunity for improvements. The most important driver was an opportunity to establish long-term sustainable customer relationships and to secure future product sales'. Expected customer outcomes differed substantially between firms. As extremes, one firm expected 80% of application development to give the customers improved products, while the other extreme expected only improved customer process technology. Because most of the firms in the study population had customers on a global market, it is argued that the research findings may be relevant and of value also to the larger worldwide population of interest.

Place, publisher, year, edition, pages
2013. Vol. 43, no 3, p. 288-302
National Category
Business Administration
Identifiers
URN: urn:nbn:se:kth:diva-124285DOI: 10.1111/radm.12013ISI: 000319318900008Scopus ID: 2-s2.0-84878187144OAI: oai:DiVA.org:kth-124285DiVA, id: diva2:634912
Note

QC 20130702

Available from: 2013-07-02 Created: 2013-06-28 Last updated: 2017-12-06Bibliographically approved

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