Change search
ReferencesLink to record
Permanent link

Direct link
The Embeddedness of Information Technology in the Workflow of Business Processes: How Can IT Support and Improve the Way Work is Done?
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
2013 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Wise investments in Information Technology have become increasingly important in staying competitive in today's environment. Massive amounts of people and IT-systems are involved in the process of input becoming output. As these employees and IT-systems must be harmonized, it becomes relevant to study how employees’ routines and habits are related to the usage and embeddedness of these systems. Therefore, the purpose of this paper is to investigate how embedded IT can lead to improved business processes. This is done through exploring how embedded IT is used in workflows as well as to examine what support and hindrance IT can offer. Therefore, extensive theoretical research was conducted within the fields of habits and routines, business processes and embedded IT, developing a framework for analysis. Then, a case study was conducted where a specific process within insurance claims was thoroughly analyzed through interviews and work shadowing. This facilitated a within-case analysis. The results of the study showed the interdependency between the pillars of this study. Workflow habits and routines influences IT usage, whereas IT aims to support through automatization and informatization. However, to enable this and achieve a significant improvement, the processes it aims to support needs to be fully known.

Place, publisher, year, edition, pages
2013. , 61 p.
Keyword [en]
Business Processes, Business Intelligence, Embedded IT, Empowerment, Habits and Routines, IT-system, Management processes, Organizational routines, Process Improvement, Process mapping, Solvency II, Time efficiency, Workflows
National Category
Business Administration
URN: urn:nbn:se:uu:diva-202627OAI: diva2:632412
Social and Behavioural Science, Law
Available from: 2013-06-25 Created: 2013-06-24 Last updated: 2013-11-29Bibliographically approved

Open Access in DiVA

2013.Fischer.Lawson_The_Embeddedness_of_Information_Technology_in_the_Workflow_of_Business_Processes(1266 kB)2458 downloads
File information
File name FULLTEXT01.pdfFile size 1266 kBChecksum SHA-512
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Fischer, Tobias Christian
By organisation
Department of Business Studies
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 2458 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 2481 hits
ReferencesLink to record
Permanent link

Direct link