This bachelor’s thesis report aims to investigate the problems that exist with the ticketing systems of
the various regional public transportation authorities, specifically with regards to inexperienced
travellers and cross-county travel.
This is done in part through a comprehensive survey for all of Sweden where both the regional public
transportation authorities and passengers were asked about their opinions, as well as a through
in-depth survey focused on the counties of Stockholm and Uppsala. The results of these surveys are
then compiled and analyzed to identify the biggest common problems.
The tree biggest problems prove to be a complicated implementation, lack of availability and lack of
information. In order to improve the ticketing system it is therefore proposed to implement a
simplified ticketing system, as well as improved accessibility and information.
2013. , 82 p.