Att kommunicera i kris: En kvalitativ fallstudie om anpassad kriskommunikation i samband med en extraordinär händelse
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
To communicate in crisis (English)
The purpose of this qualitative case study is to explain and discover how a Swedish commune works with their external crisis communication during a large crisis. The case study revolved around a simulation exercise with Mjölby commune that was and organized by the company VSL Systems AB. The study addresses the difficulties that arise within the crisis communication, and shows witch factors that are important to consider, when you are responsible for an entire community.
Our result shows that the relationship with media could be utilized in a better way and both parties could benefit from cooperation. The commune could have used varied communication channels to create more effective crisis communication which had reached a bigger group of people. The information was not adapted to the different groups to the extent it could have been.
Place, publisher, year, edition, pages
2013. , 53 p.
public sector, commune, crisis, communication, crisis communication, observation, adapted communication, digital divide, media relations
Offentlig sektor, kommun, kris, kommunikation, kriskommunikation, observation, anpassad kommunikation, digitala klyftan, medierelationer
Media and Communications
IdentifiersURN: urn:nbn:se:lnu:diva-27009OAI: oai:DiVA.org:lnu-27009DiVA: diva2:632040
Subject / course
Media and Communications Science
Media Management Programme, 180 credits
Hamqvist, Sara, Lektor
Meldré, Helena, Univ.adjunkt