"Vattnet är slut!": En studie om hur kriskommunikationen fungerade mellan involverade aktörer under vattenläckan i Kalmar 17-18 december, 2010
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
”There is no water!” : A study of the crisis communication between the involved actors during the water leak in Kalmar on Dec. 17-18, 2010 (English)
Introduction:During a crisis in the society, the communication from the responsible authorities is of big importance. This study shows how the authorities worked with their crisis communication towards the general public during the waterleak in Kalmar in december, 2010.
Purpose:The purpose of this study is to investigate how the responsible authorities in Kalmar worked with their crisis communication during the waterleak and also how the general public perceived the crisis communication.
Methodology:The study is based on a combination of a qualitative and a quantitative methodology. We begin to work with qualitative interviews with the responsible authorities to get information about the actual event and their work with the crisis communication towards the general public through the mass media. Then we investigate how the general public in Kalmar perceived the crisis communication from the responsible authorities and compare these two results.
Conclusion:The study shows that there were several problems, both internally and externally, with the crisis communication from the responsible authorities during the waterleak. Although some people were dissatisified with the responsible authorities crisis communication, the majority were pleased and very satisfied with the information they got from the responsible authorities during the waterleak.
Place, publisher, year, edition, pages
2013. , 69 p.
Communication, crisis, waterleak, authorities, medi
Media and Communications
IdentifiersURN: urn:nbn:se:lnu:diva-26992OAI: oai:DiVA.org:lnu-26992DiVA: diva2:631824
Subject / course
Media and Communications Science
Media Management Programme, 180 credits
de la Brosse, Renaud, Professor
Holt, Kristoffer, Lektor