Change search
ReferencesLink to record
Permanent link

Direct link
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies.
2013 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Title: International Services Marketing – A case study of Gammaknife surgery in Argentina

Level: Final assignment for Bachelor Degree in Business Administration

Author: Michael Eriksson

Supervisor: Akmal Hyder

Date: 2013 – May

Aim: The aim of this study is to describe the internationalization process of services by looking at a Swedish healthcare service. The study has been performed before in different countries with distant cultures. By examining the service in Argentina it will be the first study of Gammaknife within a Latin-American context.


Method: The author wanted to get a deeper understanding of a contemporary phenomenon with no control over events. Therefore a qualitative case study was conducted. This was believed to be the only way to capture all nuances and get respondents viewpoint of the phenomenon.

Result & Conclusions: The case shows how Elekta has successfully overcome many of the obstacles associated with internationalization of services by working together with INVAP. With that Elekta get access to INVAP’s extensive network and their high credibility in the local market generates trust for Elekta as well. Another main factor for Gammaknife surgery in Argentina is time. The first Gammaknife was installed in 1983 and the treatment is therefore well known by the public.


Suggestions for future research: Similar studies have been conducted of Gammaknife centers throughout the world. Next step in the research process is to compare the results from the different studies. Another topic for future research is a comparison of using a distributor or expand over borders with establishment of an own division

Contribution of the thesis: This study provides insights in the internationalization process of services. It contributes with empirical findings on how issues related to intangibility and heterogeneity in marketing services internationally can be overcome.

Place, publisher, year, edition, pages
2013. , 47 p.
Keyword [en]
Services Marketing, Trust, Invap, Elekta, Gammaknife. Argentina
National Category
Business Administration
URN: urn:nbn:se:hig:diva-14679Archive number: FE1:90/2013OAI: diva2:631700
Subject / course
Business administration
Educational program
Business administration
Available from: 2013-09-26 Created: 2013-06-23 Last updated: 2013-09-26Bibliographically approved

Open Access in DiVA

fulltext(1016 kB)2009 downloads
File information
File name FULLTEXT01.pdfFile size 1016 kBChecksum SHA-512
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
By organisation
Department of Business and Economic Studies
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 2009 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 230 hits
ReferencesLink to record
Permanent link

Direct link