Akilleshälen som glöms bort: En kvalitativ studie av kontorsmiljöns betydelse för internkommunikationen på en arbetsplats
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The forgotten Achilles' heel : A qualitative study of the office environments significance for the internal communication in an office (English)
Employers are becoming more and more aware of that the internal communication between employees is the reason why organizations are being held alive and also what impact the office environment has on employees work performances and their communication. The aim of our study was to gain an understanding of what significance an office's spatial design has for the communication between employees and managers in the workplace.
We have through qualitative interviews with managers and employees from different business cases gotten a perception of their ways of communicating with each other. The results showed that employees and leaders thought that they shared the same picture of what their communication was like in reality, how they thought their ways of marking their territory in the office was understood and respected and what their opinions and expectations of how the communication between them and their leaders should be like. These results were then analyzed in consideration with relevant theory and previous research in the disciplines of office environment and communication studies.
The main conclusions that have been drawn from the analysis are that the work environment's design can be both positive and negative at the same time and that what should be focused on is the leaders' communication. The leaders and their employees have to communicate more about their communication between them so thart misunderstandings can be avoided in the office environment - and therefore become more effective.
Place, publisher, year, edition, pages
2013. , 61 p.
communication, work environment, internal communication, leaders' communication, office design, open plan office, turf, territory, understanding communication, physical space, interact, direct communication, perception of the office space and internal communication, communication goals
kommunikation, kontorsmiljö, internkommunikation, ledarkommunikation, kontorsutformning, öppet kontor, öppen planlösning, revir, fysiska rum, direktkommunikation, kommunikationsmål, uppfattning av kontorsmiljö och internkommunikation
Media and Communications
IdentifiersURN: urn:nbn:se:lnu:diva-26900OAI: oai:DiVA.org:lnu-26900DiVA: diva2:631256
Subject / course
Media and Communications Science
Media Management Programme, 180 credits