IT Practices within Maintenance from a Systems Perspective: Study of IT Utilisation within Firms in Sweden
2013 (English)In: Journal of Manufacturing Technology Management, ISSN 1741-038X, E-ISSN 1758-7786, Vol. 24, no 5, 768-791 p.Article in journal (Refereed) Published
Purpose – The aim with this paper is to describe current IT practices within maintenance in Swedish industry, and to outline the future possible developments. Design/methodology/approach – The study is performed as a web-based questionnaire survey consisting of 71 participants. A systems perspective is applied for capturing the most relevant aspects of IT utilisation. Findings – The IT practices are characterised by high use of business-specific IT solutions, low use of company-wide IT solutions, low IT intensity and the client-server architecture is dominating. The purchase decision and ownership of IT is to high extent tied to the maintenance function. Moreover, IT systems are apprehended as beneficial and connected to real needs. The findings imply a decentralised IT governance form and a mainly vertical (functional) IT support. Research limitations/implications – The socio-technical approach suggested in this paper helps us to identify which areas to study, and also shows the tight interrelationship between different factors, layers and systems. Practical implications – The study results could be used for benchmarking purposes or to highlight state-of-the-art of IT utilisation in maintenance, and thereby set the topic on the corporate agenda. Originality/value – Studies describing IT utilisation within maintenance in the form of case studies and surveys exist, but they mainly focus on one aspect. This study approached the problem from a socio-technical perspective, covering several aspects connected to IT utilisation.
Place, publisher, year, edition, pages
2013. Vol. 24, no 5, 768-791 p.
IT practices; IT utilisation; Socio-technical systems approach; Maintenance management; Computerised maintenance management; E-maintenance; Information technology; Maintenance
Production Engineering, Human Work Science and Ergonomics
Research subject Technology (byts ev till Engineering), Terotechnology
IdentifiersURN: urn:nbn:se:lnu:diva-26658DOI: 10.1108/17410381311328007OAI: oai:DiVA.org:lnu-26658DiVA: diva2:629476