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Is sustainability being a driver of service innovation in the public transport sector?: A case study of BRT in Changzhou, China
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center.
2013 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Purpose - The aim of the thesis is to examine whether the sustainability ideology in public transport service development can act as a driving force for the service oriented innovations.

Design/methodology/approach – The study adopts a qualitative research approach, by using a case study to undertake the analysis of sustainability and service innovation in Changzhou (China) public transportation system.

Findings – The study reveals and proposes a viable model of how sustainability could drive service innovation in the terms of public transport sector, from social, environmental and economic perspectives.

Research limitations/implications - The single case-study design of present study does not able to make generalizations. Future research in this area should focus on the generalizing the present finds based on a comparative-case study to clarify the links between sustainability and service innovation.Practical implications – The study provides useful insight into the adoption of BRT system as an active method to achieve sustainability and innovative in public transport development.

Originality/value – The thesis makes an original contribution to the study of exploring the relationship between sustainability and service innovation of BRT system based on S-D logic thinking.

Place, publisher, year, edition, pages
2013. , 79 p.
Keyword [en]
Sustainability, Sustainable public transport, Service innovation, Value creation, value network, BRT system, Changzhou
National Category
Business Administration
URN: urn:nbn:se:kau:diva-27572Local ID: FE:3OAI: diva2:625927
Subject / course
Business Administration
Educational program
Master Programme in Business Administration
2012-06-01, Universitetsgatan 2, Karlstad, 18:16 (English)
Available from: 2013-06-17 Created: 2013-06-05 Last updated: 2013-06-17Bibliographically approved

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