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Conflicts in implementing interoperability: re-operationalizing basic values
Örebro University, Örebro University School of Business. (Informatik)
Örebro University, Örebro University School of Business. (Informatik)ORCID iD: 0000-0002-3713-346X
2013 (English)In: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 30, no 2, p. 154-162Article in journal (Refereed) Published
Abstract [en]

Interoperability is a top priority today as governments try to integrate services across departments so as to improve effectiveness as well as efficiency. Integration in government is complicated, as evidenced by a discouraging project failure rate. An often quoted reason is that the complex relationships among government, society, and technology which come into play when integrating multiple organizations are not fully understood. This paper addresses this gap by scrutinizing a large national integration project asking, what is the nature and causes of the conflicts that surface during implementation? Data was collected by means of participant observations and narrative interviews. Seven major conflicts were found, all general because they involve basic values which were in conflict with each other. The values were specified by legislation and strictly operationalized in various government institutions which, consequently, were in disagreement about what was legal and desirable. The findings show that in order to achieve interoperability a "re-operationalization" of these values is necessary. These changes cannot be clearly defined upfront but must be "negotiated" by means of practical achievements that are considered important enough to motivate gradual changes in the way we implement our values in legislation and practices. This means that ambitious integration projects must serve as spearheads in such value change, which is a root cause for delays and even failure.

Place, publisher, year, edition, pages
2013. Vol. 30, no 2, p. 154-162
Keywords [en]
eGovernance, eGovernment, Interoperability, Integration, Values, Electronic health records
National Category
Information Systems, Social aspects
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-29274DOI: 10.1016/j.giq.2012.10.006ISI: 000316974200004Scopus ID: 2-s2.0-84875405741OAI: oai:DiVA.org:oru-29274DiVA, id: diva2:624332
Available from: 2013-05-31 Created: 2013-05-31 Last updated: 2017-12-06Bibliographically approved
In thesis
1. Governments in control?: the implications of governance and policy entrepreneurship in electronic government
Open this publication in new window or tab >>Governments in control?: the implications of governance and policy entrepreneurship in electronic government
2015 (English)Doctoral thesis, comprehensive summary (Other academic)
Place, publisher, year, edition, pages
Örebro: Örebro university, 2015. p. 151
Series
Örebro Studies in Informatics ; 9
Keywords
Electronic government, governance, policy entrepreneurship, policy making, policy implementation, ICTs, information systems
National Category
Information Systems, Social aspects
Research subject
Informatics
Identifiers
urn:nbn:se:oru:diva-43987 (URN)978-91-7529-074-4 (ISBN)
Public defence
2015-06-03, Hörsalen, Musikhögskolan, Örebro universitet, Fakultetsgatan 1, Örebro, 13:15 (English)
Opponent
Supervisors
Available from: 2015-04-01 Created: 2015-04-01 Last updated: 2017-10-17Bibliographically approved

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