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Användarutbildning. En studie kring utbildningspaket för Windovs 7 och Office 2010
KTH, School of Computer Science and Communication (CSC).
2011 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [sv]

Vid en uppgradering av ett företags IT-lösning kan de anställda komma att få nya datorer och ny programvara. För att upprätthålla samma effektivitet som innan uppgraderingen kan de anställda genomgå en fortbildning inom den nya programvaran. Denna rapport behandlar en studie kring hur man kan utveckla ett utbildningspaket vars fokus ligger på atta uppfylla användarnas och företagets behov vid uppgradering av deras IT-lösning. Studien resulterar i ett implementerbart utbildningspaket och har följt ett användarcentrerat och agilt arbetssätt för atta undersöka designprinciper, teorier om lärande och hur man kan förhålla sig till en heterogen målgrupp.

Abstract [en]

When a company is about to upgrade its IT solution the company´s employees may get new computers and software. In order to maintain the same efficiency as before the upgrade, employees can undergo trining in order to get familiarized with the new software. This thesis is a study on how to develop a training package that emphasis the users and company´s needs to make a smooth transition.

The study results in an implementable training package and applies a user-centered and agile design process to examine design principles, learning theories and how to treat a heterogeneous audience.

Place, publisher, year, edition, pages
2011.
National Category
Learning
Identifiers
URN: urn:nbn:se:kth:diva-119772OAI: oai:DiVA.org:kth-119772DiVA: diva2:612317
External cooperation
SU
Educational program
Master of Science in Engineering - Engineering and of Education
Uppsok
Technology
Supervisors
Examiners
Available from: 2013-12-13 Created: 2013-03-21 Last updated: 2013-12-13Bibliographically approved

Open Access in DiVA

Johan Burmester es.-arb för Civi.-ing och Lärare.(6194 kB)71 downloads
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File name FULLTEXT01.pdfFile size 6194 kBChecksum SHA-512
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Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf