Electronic services in the public sector: A conceptual framework
2013 (English)In: Government Information Quarterly, ISSN 0740-624X, Vol. 30, no 2, 163-172 p.Article in journal (Refereed) Published
Electronic services provided by governmental organizations, here referred to as public e-services, are frequently discussed in the e-government literature. There is, however, little consensus on the meaning of the concepts used to describe and discuss these e-services, and hence, the literature is full of synonymous terms and concepts. This paper is conceptual and presents efforts to understand e-services in the public sector domain by unpacking the public e-service concept into three dimensions; as being (1) a service, (2) electronic, and (3) public (as contrasted to being private). Based on a hermeneutic analysis, these dimensions are discussed in a number of combinations, illustrating that a multi-dimensional take on public e-services must be adopted in order to capture the complexity of governmentally supplied e-services and contribute to theory development, as well as practical utility.
Place, publisher, year, edition, pages
Elsevier, 2013. Vol. 30, no 2, 163-172 p.
e-Government, e-Services, Public sector organizations, Public services, Information systems
Information Systems, Social aspects Public Administration Studies
IdentifiersURN: urn:nbn:se:liu:diva-89664DOI: 10.1016/j.giq.2012.10.005ISI: 000316974200005OAI: oai:DiVA.org:liu-89664DiVA: diva2:608721