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Webbokning i TeleQ 5
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
2012 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The Uppsala based company Aurora Innovation AB develops a call center solution called TeleQ with customer callback scheduling that decreases customer waiting time and increases agent productivity. There is also a possibility for the customer to book a callback time on the web. During the development of the fifth (and latest) version of TeleQ the need for a redesigned web booking module has emerged. This project aims to develop a future proof concept for how web booking should be handled in TeleQ 5.

Place, publisher, year, edition, pages
2012.
Series
IT, 12 052
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:uu:diva-194962OAI: oai:DiVA.org:uu-194962DiVA: diva2:606696
Educational program
Bachelor Programme in Computer Science
Uppsok
Technology
Supervisors
Examiners
Available from: 2013-02-20 Created: 2013-02-20 Last updated: 2013-02-20Bibliographically approved

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fulltext(500 kB)721 downloads
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374decd46cd2c27bf327a68b7bd08eb7a1b9c38de237bb95282f87a7370bac238befdbe35e3626fd9c8387cff51351fba4ee90d548df58175adfab82f608d9aa
Type fulltextMimetype application/pdf

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Department of Information Technology
Engineering and Technology

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CiteExportLink to record
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Citation style
  • apa
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