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Utbildningskvalitet: En undersökning av synen på utbildningskvalitet hos säljare och kunder av företagsutbildning
Linnaeus University, Faculty of Health, Social Work and Behavioural Sciences, School of Education, Psychology and Sport Science.
Linnaeus University, Faculty of Health, Social Work and Behavioural Sciences, School of Education, Psychology and Sport Science.
2012 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

This bachelor thesis discusses the subject training quality in the context of

corporate education. The purpose of this paper was to find out what this means for

customers and vendors on the commercial training market. To answer the purpose

the question formulation is

- What is the quality of education for the customers and vendors of training?

Based on a qualitative method, semistructured interviews were used to collect the

results which are based on responses from six informants, including three vendors

of training and three training customers.

The result demonstrates that fulfillment of expectations and demand is critical to

the perception of training quality. It is also clear that quality emerges when

training leads to a use within the customer organization and when training content

is specifically related to customers daily work. This requires a state of readiness

within the customer organization to absorb new knowledge. If quality is to be

achieved, the entire process, from planning to evaluation, must be considered.

Quality is created from an interaction between education vendors and their

customers. Without active participation and information from customer, training

vendors will never be able to deliver training quality.

Place, publisher, year, edition, pages
2012. , 31 p.
Keyword [sv]
Kvalitet, utbildning, företagsutbildning, utbildningskvalitet
National Category
Work Sciences
URN: urn:nbn:se:lnu:diva-24119OAI: diva2:603777
Subject / course
Educational program
Human Resource Management Programme, 180 credits
Social and Behavioural Science, Law
Available from: 2013-02-07 Created: 2013-02-06 Last updated: 2013-02-07Bibliographically approved

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Utbildningskvalitet(311 kB)128 downloads
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Type fulltextMimetype application/pdf

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Isell, Matilda
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