This bachelor thesis discusses the subject training quality in the context of
corporate education. The purpose of this paper was to find out what this means for
customers and vendors on the commercial training market. To answer the purpose
the question formulation is
- What is the quality of education for the customers and vendors of training?
Based on a qualitative method, semistructured interviews were used to collect the
results which are based on responses from six informants, including three vendors
of training and three training customers.
The result demonstrates that fulfillment of expectations and demand is critical to
the perception of training quality. It is also clear that quality emerges when
training leads to a use within the customer organization and when training content
is specifically related to customers daily work. This requires a state of readiness
within the customer organization to absorb new knowledge. If quality is to be
achieved, the entire process, from planning to evaluation, must be considered.
Quality is created from an interaction between education vendors and their
customers. Without active participation and information from customer, training
vendors will never be able to deliver training quality.
2012. , 31 p.