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Har jag LoV att välja?: En studie om kunders upplevelse av valfrihet
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology.
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology.
2013 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Am I allowed to choose? : A study on customer´s experience of freedom of choice (English)
Abstract [sv]

Äldreomsorgen i Sverige har förändrats över tid. Den utveckling som har skett har lett fram till att valfrihetsystem är vanligt förekommande inom äldreomsorgen. De äldre har gått från att vara brukare till att bli kunder på en marknad. Syftet med vår uppsats var att undersöka om kunder i behov av hemtjänst upplever att de har en reell valfrihet i ett valfrihetssystem. Vi har genomfört en kvalitativ intervjustudie med sex individer som är beviljade insatser enligt socialtjänstlagen, SoL (2001:453). Resultaten visade att informanterna i vår studie upplevde att de hade en reell valfrihet. Det empiriska materialet visade dock på faktorer som var av betydelse för kundens förhållningsätt till sin valfrihet. Kunder som saknade socialt stöd i valsituationen hade svårare att hantera sin valfrihet. En annan faktor var den skriftliga informationen, som upplevdes svårhanterlig. Kundernas egna resurser i form av kulturellt och socialt kapital var av betydelse för hur de värderade sin valfrihet.

Abstract [en]

Elderly care in Sweden has changed over time. A development that has occurred has led to that system of freedom of choice is common for individuals in need of the elderly care. The elderly has gone from care users to become customer´s on a market. The purpose of this essay was to examine whether customers in need of home care experience that they have a real choice in a system of choice. We conducted a qualitative interview study with six individuals who are granted efforts under the Social Services Act, SoL (2001:453). The results show that respondents in our study felt that they had a real choice. The empirical data showed factors that were relevant to the customer´s attitude to their choice. Customers who lacked social support in the choice situations experienced more difficulties to deal with their own choice. The written information was another factor that was perceived difficult to deal with as it was given in excessive quantity. Customer´s own resources of social and cultural capital were relevant to how they valued their freedom of choice.

Place, publisher, year, edition, pages
2013. , 52 p.
National Category
Sociology
Identifiers
URN: urn:nbn:se:hig:diva-13801Archive number: SGSMK-2012-9OAI: oai:DiVA.org:hig-13801DiVA: diva2:603670
Subject / course
Social work
Educational program
Social work
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2013-02-07 Created: 2013-02-06 Last updated: 2013-02-07Bibliographically approved

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Har jag LoV att välja(956 kB)419 downloads
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CiteExportLink to record
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