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Chefen - generalist, administratör och ledare?: En kvalitativ studie rörande chefers upplevelse av arbetssituationen relaterat till stödet från HR-funktionen på Trafikverket.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Sociology.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Sociology.
2013 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The manager – generalist, administrator and leader? : A qualitative study on manager’s perception of their work situation related to the support from the HR-function at Trafikverket.  (English)
Abstract [sv]

Arbetslivet förändras och detta leder till förändringar av organisering och struktur inom organisationer. För att möta behov av flexibilitet, effektivitet och konkurrenskraft har nya sätt att organisera resulterat i nya ramar och strukturer för arbete med personalfrågor.  Dessa nya sätt att organisera har lett fram till nya roller och ansvarsfördelningar.

I denna studie var syftet att skapa förståelse för hur HR- funktionens utformning påverkar chefers arbetssituation. Studien undersökte chefers upplevelser av HR-stödet i relation till arbetssituationen inom en organisation där HR-stödet bygger på ett service center, en expertenhet och HR business partners ute i verksamheten. Uppsatsen bygger på tio kvalitativa intervjuer med HR-medarbetare och chefer på Trafikverket.

Studien visar att cheferna upplever ett tillfredställande HR-stöd från expertenheten och HR business partners. Samordningsproblem inom HR-funktionen ger dock effekter för både chefer och HR-medarbetare inom organisationen. En varierande chefsroll som innefattar både generella kunskaper om verksamheten, personalfrågor, administration i kombination med att vara ledare åskådliggörs i uppsatsen.

Abstract [en]

Work and employment often change, and this leads to transformations in the structure of organizations. To meet the demand for flexibility, efficiency, and competitiveness, new ways of organizing have resulted in new frameworks and structures for jobs in the field of human resources. These newly presented ways of organizing have led to shifting roles and distribution of responsibility.

The purpose of this study is to create a wide understanding of how the organization of HR affects the work of managers. The study examines the experiences of managers with HR-support in relation to the current work situation within an organization where HR-support is based on a service center, a center of expertise, and HR business partners. Ten qualitative interviews with HR employees and managers at the governmental organization Trafikverket form the base of this study.

The results show that HR-support, given by the center of expertise and business partners, is satisfying for managers.  However, issues of coordination within HR affect both managers as well as HR employees within the organization. A shifting role of the manager, which includes general knowledge of operations, questions of personnel, and administration in combination with being a leader, are illustrated in the study.

Place, publisher, year, edition, pages
2013. , 54 p.
Keyword [en]
Service center, HR business partner, shifting managerial role, new institutional theory, HR transformation
Keyword [sv]
Servicecenter, HR business partner, förändrad chefsroll, nyinstitutionell teori, HR-transformation
National Category
Sociology
Identifiers
URN: urn:nbn:se:uu:diva-193318OAI: oai:DiVA.org:uu-193318DiVA: diva2:601993
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2013-01-31 Created: 2013-01-30 Last updated: 2013-01-31Bibliographically approved

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