Change search
ReferencesLink to record
Permanent link

Direct link
Omstruktureringars betydelse för organisatoriska lärprocesser: Ett kunskapsperspektiv på att dela en verksamhet och köpa verksamhetsnära it-tjäsnter
Stockholm University, Faculty of Social Sciences, Department of Education. (Organisationspedagogik)
2012 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
A knowledge perspective on a purchase provider split (English)
Abstract [en]

The thesis aims to understand how learning processes are affected when an organization split into two separate organizations. The study is designed as a single case, covering a new government agency’s takeover of a core activity from another agency and the use of a purchase-provider split between the agencies, providing the new agency with IT-services. The findings revealed a difference in productive system and knowledge types between core- and IT-activities. The core activity was found to be dominated by explicit knowledge while the IT-activity seemed to be dominated by a mix of explicit and tacit knowledge. In order to bridge the gap between these two contexts needs, the organization of service management played a crucial part in boosting knowledge sharing and organizational learning within and between the two agencies, using a middle-up-down management style. Furthermore, the learning environment for managers in the core activities became restricted, using instrumental management strategies and focusing mainly on explicit knowledge, resulting in a lack of trust towards the providing agency.  However, the skill to perform on the operational level was maintained due to preserved relationships. Finally, the competence to order software requirement was found to be a collective competence evolving in the interaction between users and software developers. In order to be successful, a purchase-provider split needs to consider learning processes to a larger extent and the fact that requirement competence is a shared knowledge between purchaser and provider. Moreover, to make a purchaser-provider split successful over long term, new management strategies seem to be required based, on communicative rationality and not merely strategic rationality.

Place, publisher, year, edition, pages
2012. , 86 p.
Keyword [en]
knowledge sharing, organizational learning, learning environment, purchaser-provider split
Keyword [sv]
kunskapsspridning, organisatoriskt lärande, lärmiljö, beställar-utförarmodell
National Category
URN: urn:nbn:se:su:diva-87079OAI: diva2:600808
Social and Behavioural Science, Law
Available from: 2013-01-29 Created: 2013-01-26 Last updated: 2013-01-29Bibliographically approved

Open Access in DiVA

fulltext(1129 kB)267 downloads
File information
File name FULLTEXT01.pdfFile size 1129 kBChecksum SHA-512
Type fulltextMimetype application/pdf

By organisation
Department of Education

Search outside of DiVA

GoogleGoogle Scholar
Total: 267 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 125 hits
ReferencesLink to record
Permanent link

Direct link