Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE credits
The role of quality control is to correctly translate customers´ requirements into materialized products to achieve customers’ satisfaction. Today Product Development Process (PDP) becomes the stage to improve and to obtain successful products. In the 1980s, Six Sigma appeared as an attempt to improve some aspects of products and services in order to reduce failures in production as much as possible. But there still was a lack of customer perspective over product development project. This thesis approached the lack of customer insight with a new product development process, Design for Six Sigma (DFSS). Examples that describe how DFSS works and its implementation are still missing, therefore the purpose of this master thesis is to prove if the implementation of DFSS would be efficient, effective and closer connected to the customer of mass- production companies. DFSS is based on processes, roles and tools. However, it is questionable whether the suggested role structure and a uniformed process are able to implement in the real world.
The methods used for this research project were two interviews with two mass customization companies, qualitative data collection and finally analyzing the collected data by comparing them with the theory of DFSS.
This PDP ensures the track, and enhances creativity and innovation, taking the process beyond its capabilities.
Moreover, the conclusions of the thesis show that there is no need for a uniformed model, making DFSS more useful and trickier for competitors. The lack of a uniformed model allows to overcome the innovative ability. The skills to reach these roles and the creation of a team within the company are more important than roles and backgrounds themselves. In spite of knowledge of expertise areas, the task is more related to control the collaboration, communication and flow of information within the group. DFSS becomes a successful solution for customer insight, a good combination of tools and techniques. But it does not mean that implementing accurately a certain methodology is the right solution.
2012. , 66 p.