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Experience of Social Workers in Dealing with Organizational Conflict.
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology.
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology.
2012 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The aim of this study was is to examine the descriptions of expereince made by social workers from different countries regarding workplace conflict and how workplace conflict is dealt with in terms of strategies and methods of resolving it. To adress this topic the conflict theory of Lewis Coser is used. The study is conducted by the use of semi-structured qualitative interviews, where experience of five social workers in manageral positions are examined. Three of these interviewees were from Sweden and two were from Russia. The results of this study show that the social workers describe their experience and knowledge about organizational conflict in different ways and to different exents. Russian and Swedish interviewees seemed to be familiar with workplace conflict and the use different methods and strategies when dealing and preventing conflict at the workplace. The interviewees acknowledge the impact of management and leadership regarding both cause of conflict.

Place, publisher, year, edition, pages
2012. , 44 p.
Keyword [en]
organizational conflict, social work, mediation, management of conflict
National Category
Social Sciences
URN: urn:nbn:se:hig:diva-13708Archive number: SGSMKINSA-V12-3OAI: diva2:600393
Subject / course
Social work
Educational program
Social work – specialisation in international social work (in eng)
2012-12-05, 51:322, Kungsbäcksvägen 47, Gavle, 10:00 (English)
Social and Behavioural Science, Law
Available from: 2013-01-25 Created: 2013-01-24 Last updated: 2013-01-25Bibliographically approved

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