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Patienters upplevelser av kvaliteten inom slutenvård och förslag på förbättringar
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences.
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences.
2013 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Syfte: Studiens syfte var att undersöka vad patienterna har för upplevelser av sjukvården, samt vilka förbättringar de föreslår.

Metod: Undersökningsgruppen bestod av 50 patienter som svarat på de öppna frågorna i en nationell patientenkät. Svaren analyserades med kvalitativ innehållsanalys.

Resultat: Analysen av materialet resulterade i fem kategorier och elva underkategorier. De fem kategorierna bestod av: bemötande, sjukhusmaten, vårdmiljön under sjukhusvistelsen, in- och utskrivning samt väntetider under vårdtiden och samarbete mellan professioner. Patienter som vårdades inom slutenvården ansåg att det bemötande de erhöll i huvudsak varit gott, men att det förekom vissa negativa attityder som bör förändras till det bättre. Förbättringar av måltider och sjukhusmiljön önskades, dessa områden upplevdes otillfredsställande. Vidare föreslogs förbättringar rörande information och kommunikation. Dessa två faktorer spelade, enligt patienter, roll för hur trygga de kände sig inom vården. Väntetiderna upplevdes vara alltför långa och patienterna önskade att dessa ska bli kortare.

Slutsats: Patienterna i denna studie hade både positiva och negativa upplevelser av slutenvården, samt föreslog förbättringar på ett antal områden. Detta resultat, samt framtida patientundersökningar, kan vara ett underlag för sjuksköterskors kvalitetsförbättringsarbete i den kliniska verksamheten då det identifierar områden i behov av förbättring.

Abstract [en]

Aim: The aim of this study was to examine patients’ experiences of health care, and which improvements they propose.

Method: The study group consisted of 50 patients who answered the open-ended questions in a national patient satisfaction questionnaire. The patients’ answers were analyzed with qualitative content analysis.

Results: The analysis resulted in five categories and eleven subcategories. The five categories were:  social interaction with staff, hospital food, hospital environment during the stay, admission, discharge and delays and collaboration with other professions. Patients who received hospital care generally considered themselves treated well by staff, but some experienced negative attitudes from staff which leaves room for improvement. Other areas considered dissatisfying were the hospital food and the hospital environment. Furthermore, suggestions were made concerning the improvement of information and communication. These factors, according to patients, affect whether they feels safe or not when receiving health care. Patients also expressed that waiting times and delays were too long, and ought to be shortened.

Conclusion: Patients in this study had both positive and negative experiences of their hospital stay. They suggest improvements in several areas. These results, together with future patient satisfaction surveys, can develop a basis for nurses to improve the quality of care in clinical practice since they identify areas in need of improvement.

Place, publisher, year, edition, pages
2013. , 34 p.
Keyword [en]
Patient Participation, Patient Satisfaction, Quality Improvement, Quality of Health Care, Questionnaires
Keyword [sv]
Enkäter, Kvalitetsförbättring, Patientinflytande, Patienttillfredsställelse, Vårdkvalitet
National Category
Nursing
Identifiers
URN: urn:nbn:se:uu:diva-191823OAI: oai:DiVA.org:uu-191823DiVA: diva2:587582
Subject / course
Caring Sciences
Educational program
Registered Nurse Programme
Uppsok
Medicine
Supervisors
Examiners
Available from: 2013-01-21 Created: 2013-01-14 Last updated: 2013-01-21Bibliographically approved

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