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Hur leds en organisation på distans?: En intervjustudie med ledare inom laboratoriemedicin.
Stockholm University, Faculty of Social Sciences, Department of Education.
2012 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

I denna studie har jag undersökt hur ledarskap på distans bedrevs av ledare med chefsuppdrag inom laboratoriemedicin. Syftet med studien var att undersöka hur cheferna beskrev vad som utmärkte ledarskapet på distans, vilka egenskaper en ledare behövde för att leda en organisation på distans och hur de kommunicerade med sina medarbetare.  Jag har i denna studie intervjuat åtta ledare på olika nivåer. Sex av informanterna arbetade inom två olika landsting och två arbetade åt en privat vårdgivare. Vid genomgången av intervjumaterialet framkom nio olika teman vilka var specifika egenskaper, delegering, resor, motivation och feed-back, avstämmande kommunikation, kommunikationsformer, mötesformer, medarbetarsamtal och information. Det som utmärkte ledarskapet på distans var att en stor del av arbetstiden gick åt till arbetsresor antingen för att besöka medarbetare eller för att delta i möten. Därför var det också viktigt att de delegerade arbetsuppgifter till medarbetarna. Resultatet visade också att det var extra viktigt när man leder på distans att man som ledare hade en kommunikativ förmåga, vilket gällde både skriftligt och muntligt. Dessutom måste budskapen vara extra tydliga så att de inte misstolkades. Eftersom medarbetarna var geografiskt utspridda så var det även en svårighet att ha fysiska möten och få alla medarbetare samlade vid ett och samma tillfälle. Andra mötesformer som förekom var telefonmöten eller videkonferenser. Information till medarbetarna förmedlades antingen via fysiska möten, e-mail, intranät eller via telefonen.

 

Abstract [en]

In this study, I have explored how leadership at a distance was carried out by managing directors within the field of laboratory medicine. The purpose of the study was to investigate how the directors described the distinctive features of leadership at a distance, including the traits they felt were necessary for effective leadership and the manner in which they communicated with their employees. During the course of the study, I conducted interviews with eight directors employed at different organizational levels; six of the interviewees worked for two separate county councils, and the remaining two for a private healthcare provider. Upon review of the interview transcripts, nine different themes emerged as important: specific traits, delegation, travel, motivation and feedback, coordinating communication, forms of communication, types of meetings, employee performance reviews and information.

One key characteristic of leadership at a distance was the fact that directors devoted a large portion of their work week to traveling—either to visit employees or to attend meetings. Delegation of tasks by directors to employees was also found to be important. The results of the study also indicated that, in order to lead effectively at a distance, directors needed to possess a good capacity for communicating, both in writing and in speech. In addition, directors' instructions needed to be exceedingly clear, lest they be misunderstood. Because employees were dispersed geographically, meetings in which all employees were simultaneously in attendance were difficult to bring about. Other types of meetings included telephone and video conferences. Employees received information both during meetings and by way of e-mail, intranet and telephone.

                     

 

Place, publisher, year, edition, pages
2012. , 55 p.
Keyword [en]
Leadership, distance, communication.
Keyword [sv]
Ledarskap, distans, kommunikation.
National Category
Medical and Health Sciences
Identifiers
URN: urn:nbn:se:su:diva-83689OAI: oai:DiVA.org:su-83689DiVA: diva2:576603
Presentation
(Swedish)
Uppsok
Medicine
Supervisors
Examiners
Available from: 2013-01-03 Created: 2012-12-13 Last updated: 2013-01-03Bibliographically approved

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CiteExportLink to record
Permanent link

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Citation style
  • apa
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Output format
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