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Usability of government websites in Uganda
Dalarna University, School of Technology and Business Studies, Information Systems. (Teknikburna kunskapsprocesser)ORCID iD: 0000-0003-4855-1971
2010 (English)In: Electronic Journal of e-Government, ISSN 1479-439X, E-ISSN 1479-439X, Vol. 8, no 1, 1-12 p.Article in journal (Refereed) Published
Abstract [en]

Government websites offer great benefits to citizens and governments. Such benefits, however,cannot be realized if websites are unusable. This study investigates usability of government websites in Uganda.Using the feature investigation method, the study evaluated four Ugandan government websites according tothree perspectives. Results show that websites are partially usable in the design layout and navigationperspectives but are rather weak in stating legal policies. Evaluation results provide the Ugandan governmentwith a clear picture of what needs to be improved according to international website design standards. Moreover,the parsimonious evaluation framework proposed in the research is useful for any country that wants to do aquick and easy evaluation of their government websites.

Place, publisher, year, edition, pages
2010. Vol. 8, no 1, 1-12 p.
Keyword [en]
e-government, web usability, Uganda, feature inspection method
National Category
Information Systems
Research subject
Complex Systems – Microdata Analysis
URN: urn:nbn:se:du-11250OAI: diva2:567802

open access journal (green)

Available from: 2012-11-14 Created: 2012-11-14 Last updated: 2015-12-09Bibliographically approved

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