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IT Implementation in Public Sector Organizations in Developing Countries: An Action Research-Based Approach in an Higher Education Institution
Norwegian University of Science and Technology, Faculty of Information Technology, Mathematics and Electrical Engineering, Department of Computer and Information Science.
2012 (English)MasteroppgaveStudent thesis
Abstract [en]

Effective IT is vital in organization in the low resource settings of developing countries. This also applies to public sector organizations. However, little research has been reported regarding IT implementation in higher education institution. Meanwhile, it is widely believed that information technology could boost development, strengthen and increase the competitiveness of the university among others. The focus of this report is to explain as well as improve the IT implementation process in public sector organizations, particularly in higher education institution in developing countries. The motivation for studying the IT implementation process is to be able to understand the underlying aspects of the successful of IT implementation process in developing countries which then give the possibility to make any improvement on the organization. An action research approach in combination with case study method has been performed in one of Indonesia's public universities. Empirical data collection was done to support the research investigation including two-times of field work in which one of them was getting involved into the organization activity, two round pre and follow-up semi-structural interviews, direct observation, discussion, meeting, document analysis and previous involvement in the institution. An Online Questionnaire was also performed to obtain the perception of research participants regarding the proposed tools. A one initial cycle of action research was done and the study found several factors that possibly hamper the implementation process in the university and successfully formulated several strategies that can be used to cope with those factors, e.g. limited human resources, lack of management commitment, lack of clear job description among staffs, lack of appropriate planning and strategy for systems development and implementation, ineffective communication & coordination, lack of funds, lack of rewards, and government policies. Intervention is then performed by introducing software project management into the organization as one of the formulated strategies. Even though the outcome of the interventions not clearly visible at this time, it gives a motivation for the continuity of the interventions. In conclusion, it can be said that among other public sector organizations in developing countries, they share common barriers and challenges in general, and to deal with those challenges require substantial time and appropriate approach.

Place, publisher, year, edition, pages
Institutt for datateknikk og informasjonsvitenskap , 2012. , 145 p.
Keyword [no]
ntnudaim:7061, MSINFOSYST Master in Information Systems, Information Systems
URN: urn:nbn:no:ntnu:diva-19052Local ID: ntnudaim:7061OAI: diva2:566434
Available from: 2012-11-08 Created: 2012-11-08

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