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New vistas for intelligence
Mälardalen University, School of Sustainable Development of Society and Technology. (IEO)ORCID iD: 0000-0002-6823-4925
2011 (English)In: STUDIES ININDUSTRIAL RENEWAL: COPING WITH CHANGING CONTEXTS / [ed] Segelod, Esbjörn, Västerås: Mälardalen University , 2011, 79-93 p.Chapter in book (Other academic)
Abstract [en]

Society changes makes new demands on internal services and functions that can help various decision makers and others to not only make informed decisions but also coordinate the decisions and actions taken with the rest of the organization. In knowledge based companies this demand expands the managerial dimension of a firm to other people and processes, so that the knowledge developed and applied is informed and coordinated. These types of assignments are now given to intelligence services and intelligence personnel inside business organizations, with their tradition of monitoring and analysing the environment, and constitute new vistas for organized intelligence work (Hoppe, 2009). In this paper I use Burkes pentad to give an account of some important challenges encountered by intelligence personnel in modern business organizations due to the on-going industrial renewal and an increasing dependence on different knowledge processes. With the support from five different cases I claim that:

  • The intelligence mission has changed from being a passive information service working on the command of high-ranking decision makers to an active internal agent for better business.
  • Hierarchical position does not determine where intelligence is to be found. Instead the deployment of intelligence work comes from dispersed needs displayed in each unique subpart of an organization.
  • Intelligence work moves away from the creation of intelligence artefacts to the creation of analytical conversations and the advocacy of distinct reference points in these conversations.
  • Intelligence is personalized in two dimensions, firstly the analyst comes forth as an individual agent with a personal network, and secondly the intelligence produced is adapted to the individuals and the specific situation at hand.
Place, publisher, year, edition, pages
Västerås: Mälardalen University , 2011. 79-93 p.
Keyword [en]
Organized intelligence work, business intelligence, competitive intelligence, business analysis
Keyword [sv]
Organiserat underrättelsearbete, omvärldsanalys, omvärldsbevakning
National Category
Social Sciences Engineering and Technology
Research subject
Industrial Economics and Organisations; Innovation and Design
URN: urn:nbn:se:mdh:diva-15647ISBN: 978-91-7485-038-3OAI: diva2:560451
Available from: 2012-10-18 Created: 2012-10-15 Last updated: 2013-10-28Bibliographically approved

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