Betydelsen av IT-stöd i problemlösning: Analysverktyg för att studera hur IT-system stödjer problemlösningsstrategier hos servicetekniker
Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesisAlternative title
The importance of IT-support in problem solving (English)
Scania Top Team is a competition where the best mechanics in the world are competing against each other. In 2011, the world final was recorded and this material is now used to see which problem solving strategies these top of the line teams are using to solve the realistic problems assembled in front of them. To help them, the mechanics are allowed to use two of Scanias IT-systems: Scania Multi and Scania Diagnose and Programmer 3. This report consists of two parts. The first part is the development of a method to analyze the recorded material. This method was then applied onto the data material and resulted in sequence diagrams.
The second part focuses on these sequence diagrams as they show how the teams move in the two systems and which problem solving strategies they use. By knowing how successful each team was, and which strategies they used, each strategy was evaluated against the two systems. The authors finally discuss the material and suggest how to improve future data collections.
Place, publisher, year, edition, pages
2012. , 91 p.
UPTEC STS, ISSN 1650-8319 ; 12031
Problemlösning, Problemlösningsstrategier, Användbarhet, IT-stöd, Analysverktyg, Filmmaterial
Engineering and Technology
IdentifiersURN: urn:nbn:se:uu:diva-181464OAI: oai:DiVA.org:uu-181464DiVA: diva2:556266
Systems in Technology and Society Programme
Jansson, AndersAndrésdóttir, Elísabet