Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Betydelsen av IT-stöd i problemlösning: Analysverktyg för att studera hur IT-system stödjer problemlösningsstrategier hos servicetekniker
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
2012 (Swedish)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesisAlternative title
The importance of IT-support in problem solving (English)
Abstract [en]

Scania Top Team is a competition where the best mechanics in the world are competing against each other. In 2011, the world final was recorded and this material is now used to see which problem solving strategies these top of the line teams are using to solve the realistic problems assembled in front of them. To help them, the mechanics are allowed to use two of Scanias IT-systems: Scania Multi and Scania Diagnose and Programmer 3. This report consists of two parts. The first part is the development of a method to analyze the recorded material. This method was then applied onto the data material and resulted in sequence diagrams.

The second part focuses on these sequence diagrams as they show how the teams move in the two systems and which problem solving strategies they use. By knowing how successful each team was, and which strategies they used, each strategy was evaluated against the two systems. The authors finally discuss the material and suggest how to improve future data collections.

Place, publisher, year, edition, pages
2012. , 91 p.
Series
UPTEC STS, ISSN 1650-8319 ; 12031
Keyword [sv]
Problemlösning, Problemlösningsstrategier, Användbarhet, IT-stöd, Analysverktyg, Filmmaterial
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:uu:diva-181464OAI: oai:DiVA.org:uu-181464DiVA: diva2:556266
Educational program
Systems in Technology and Society Programme
Uppsok
Technology
Supervisors
Examiners
Available from: 2012-09-26 Created: 2012-09-24 Last updated: 2012-09-26Bibliographically approved

Open Access in DiVA

fulltext(6292 kB)333 downloads
File information
File name FULLTEXT01.pdfFile size 6292 kBChecksum SHA-512
915fc5814c0cbc219866c84ede362084364d4bb3ec777bd9d952ea05154acee74a8b17d6c5a6d048933d572d035c06c11f71274cb00024e50a22b4f230e684e1
Type fulltextMimetype application/pdf

By organisation
Department of Information Technology
Engineering and Technology

Search outside of DiVA

GoogleGoogle Scholar
Total: 333 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 497 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf