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E-Maintenance as an Emerging Customer Value Generating IT-Enabled Resource
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).ORCID iD: 0000-0001-8060-5613
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab).ORCID iD: 0000-0001-9439-0764
2012 (English)Conference paper, Published paper (Refereed)
Abstract [en]

This paper reports business related challenges and opportunities for e-maintenance as an emerging customer value generating IT-enabled resource. The research study is concerned with the e- maintenance based on remote diagnostics in the vehicle industry. E-maintenance of vehicles is of great importance as e-maintenance technology has great potential to provide various state of the art maintenance related services for the vehicles. This emerging technology brings challenges and opportunities to generate value both for the companies and their customers. In this paper, we have presented several business related challenges and opportunities for e-maintenance. In the form of a set of propositions, the contribution of this paper is to conceptualize e-maintenance as an emerging customer value generating IT-enabled resource by showing challenges and opportunities related to it.

Place, publisher, year, edition, pages
2012.
Keyword [en]
E-maintenance, IT-enabled resource, Challenges, Opportunities, Customer value
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hh:diva-19666OAI: oai:DiVA.org:hh-19666DiVA: diva2:553247
Conference
7th Mediterranean Conference on Information Systems (MCIS 2012), Guimarães, Portugal, September 8-10, 2012
Available from: 2012-09-18 Created: 2012-09-18 Last updated: 2017-04-25Bibliographically approved

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fulltext(70 kB)306 downloads
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Type fulltextMimetype application/pdf

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Chowdhury, SoumitraAkram, AsifÅkesson, Maria
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CiteExportLink to record
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