Towards Servitization in the Age of Digital Innovation: A Case from Vehicle Industry
2012 (English)Conference paper, Presentation (Refereed)
The advancement in digital technologies drives industries to change their core businesses which present number of challenges. One of them is transformation of manufacturing industries towards servitization. This paper reports empirical findings from an on-going project related to servitization in the age of digital innovation. The research study is in the context of the vehicle industry and concerns e-maintenance services based on remote diagnostics technologies. It explores the servitization of vehicle industry in the age of digital innovation. Such innovations embark challenges to innovation environment. A study in this regard has been conducted and it revealed the challenges related to the design, organizational strategy and organizational transformation.
Place, publisher, year, edition, pages
servitization, product-service systems, vehicle industry, digital artifact, remote diagnostics system, digital innovation, digitalization
Information Systems, Social aspects
IdentifiersURN: urn:nbn:se:hh:diva-19618OAI: oai:DiVA.org:hh-19618DiVA: diva2:552490
The 35th Information Systems Research Seminar in Scandinavia (IRIS 2012), August 17–20, 2012, Sigtuna, Sweden