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Management Control Systems and Perceived Stress in a Public Service Organization
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
2012 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

A popular notion is that an employee that experiences low control together with high demand is more likely to perceive stress. Management control has been intensified in public service organizations after New Public Management reforms, which is presumed to come at the expense of employee control. This study examined how management control systems, as a package and as specific components, are related to perceived stress. 130 subordinates in a Swedish public service organization completed self-report measures. A multiple regression analysis gave support for the hypotheses that work demand is positively and feedback from superior is negatively related to stress. No support was found for the hypotheses that employee control, feedback from the information system and formality by performance evaluation should be negatively related to stress. It is suggested that management control systems can serve as support for the employees´ efforts of coping with the demands.

Place, publisher, year, edition, pages
2012. , 26 p.
Keyword [en]
Perceived Stress, Management Control, Employee Control, Feedback, Coping
National Category
Business Administration
URN: urn:nbn:se:uu:diva-180259OAI: diva2:548940
Subject / course
Business Studies
Social and Behavioural Science, Law
Available from: 2012-09-05 Created: 2012-09-02 Last updated: 2012-09-05Bibliographically approved

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