Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
A Service Walkthrough in Astrid Lindgren's Footsteps
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology. (MDA)ORCID iD: 0000-0003-2919-098X
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology. (MDA)ORCID iD: 0000-0002-3547-6792
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology. (MDA)
Linköping University, Department of Computer and Information Science. Linköping University, Faculty of Science & Engineering.
2012 (English)In: Proceedings from ServDes.2012 Conference Proceedings Co-Creating Services, The 3rd Service Design and Service Innovation Conference, 8-10 February, Espoo, Finland, Linköping: Linköping University Electronic Press, 2012, 21-29 p.Conference paper, Published paper (Refereed)
Abstract [en]

How can service prototypes be created and evaluated? This paper describes how methods like bodystorming and experience prototyping can be used in combination with pluralistic walkthrough in an evaluation method we call ‘service walkthrough’. We put the method to test in the development of augmented tourism services at the author Astrid Lindgren's childhood home. After initial design work, a mock-up and roleplay of a treasure hunt in the garden of the childhood home was made. It was evaluated using the service walkthrough method. The most important lesson learned was that a service walkthrough can be used to evaluate service prototypes and that it reveals information about practical as well as experiential issues for users.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2012. 21-29 p.
Series
Linköping Electronic Conference Proceedings, ISSN 1650-3686, E-ISSN 1650-3740 ; 67
Keyword [en]
service prototyping, evaluation, bodystorming, experience prototyping, pluralistic usability walkthrough, service walkthrough
National Category
Human Computer Interaction Design
Identifiers
URN: urn:nbn:se:liu:diva-80279ISBN: 978-91-7519-482-0 (print)OAI: oai:DiVA.org:liu-80279DiVA: diva2:546412
Conference
ServDes.2012: Service Design and Innovation Conference, Espoo, Finland, February 8-10, 2012
Available from: 2012-08-23 Created: 2012-08-23 Last updated: 2017-06-12Bibliographically approved

Open Access in DiVA

fulltext(582 kB)141 downloads
File information
File name FULLTEXT01.pdfFile size 582 kBChecksum SHA-512
74ebe53264b5a40f67307c3e9463599170645072c59aa231dbda7679839e1dcad600219e67fa1270a4914a6f1bb17b63c6790a6b38b62b1111a456691686bc9c
Type fulltextMimetype application/pdf

Other links

Link to the complete proceedings

Search in DiVA

By author/editor
Arvola, MattiasBlomkvist, JohanHolmlid, StefanPezone, Giovanni
By organisation
Human-Centered systemsThe Institute of TechnologyDepartment of Computer and Information ScienceFaculty of Science & Engineering
Human Computer InteractionDesign

Search outside of DiVA

GoogleGoogle Scholar
Total: 141 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 487 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf