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Process- och organisationseffektiviserande systemstöd: En analys av samtida workflowsystem och framtida automatiska processoptimeringar med Medius AB som studie- och appliceringsobjekt
Linköping University, Department of Management and Engineering. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Management and Engineering. Linköping University, Faculty of Arts and Sciences.
2012 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
System support for streamlining of processes and organizations : An analysis of contemporary Workflow Management Systems and future automatic process optimizations with Medius AB as the case study object (English)
Abstract [sv]

I dagens konkurrensutsatta marknad är det en nödvändighet för organisationer att kontinuerligt effektivisera sina affärsprocesser med avgörande betydelse för tillväxt. Eftersom dessa processer är essentiella byggstenar för en organisations framgång har systemstöd avseende processmanagement blivit en viktig faktor i strävan efter att uppfylla organisationens mål och förbättra sin konkurrenskraft. Med detta i åtanke är det intressant att studera i vilken grad workflowsystem kan bidra till att förbättra organisationers affärsprocesser.

Mot bakgrund av dessa snabbskiftande marknadsförutsättningar kommer studien behandla processrelaterade systemstöd med syftet att undersöka situationen för samtidens workflowbaserade optimeringar och utröna framtida visioner gällande automatisk processmanagement. Undersökningen har utförts genom en kvalitativ kund- och marknadsanalys avseende IT-företaget Medius AB där intervjuer, deltagande observationer och dokumentstudier legat till grund för en abduktiv analys. Företaget är en leverantör av processrelaterat IT-stöd och den övergripande affärsidén är att med hjälp av system förenkla och automatisera organisationers skilda processer.

Studien visar bland annat att leverantörserbjudanden och definitioner gällande processmanagement skiljer sig åt globalt och nationellt och att det i dagens konkurrensutsatta marknad är svårt att motivera processer utöver sådana som genererar en direkt organisationsnytta. Vidare framkommer trender inom processmanagementområdet, bland annat Case Management, Business Process Management och outsourcing av organisationsprocesser. Studien visar också att den framtida workflowmarknaden förutspås innehålla produkter som stödjer hela organisationer involverandes partner, leverantörer och kunder och inte endast interna processer.

Abstract [en]

In today's competitive market it is a necessity for organizations to continuously improve their business processes which are critical to growth. Since these processes are essential for organizational success it has become important to support them via information systems in order to meet organizational goals and to improve competitiveness. Thus it is interesting to study to what extent workflow systems can help improve organizations' business processes.

In light of these rapidly changing market conditions, this study will examine process-related system support with the aim to investigate the situation of today's workflow-based optimizations, and explore future visions regarding automatic process management. The study was conducted through a qualitative customer and market analysis for the IT company Medius AB, where interviews, participant observations and document studies formed the basis of an abductive analysis. The company is a supplier of process-related IT support and its overall business concept is to offer systems to simplify and automate organizations' separate processes.

The result of this study shows, for example, that the definitions and offerings from the vendors differ globally and nationally, and that it is difficult in today's competitive market to justify processes other than those that generate direct organizational benefits. Furthermore, different trends in the field of business process management have been identified, a few examples being Case Management, Business Process Management and outsourcing of organizational processes. The study also shows that the future workflow market is predicted to contain products that support the entire organization and not only specific processes, including partners, suppliers and customers.

Place, publisher, year, edition, pages
2012. , 109 p.
Keyword [en]
Workflow, Workflow Management System, Business Process Management, Enterprise Resource Planning, SWOT
Keyword [sv]
Workflow, Workflow Management System, Processtöd, Flödesautomatisering, Business Process Management, Organisationsprocesser, Affärssystem, SWOT
National Category
Information Systems
Identifiers
URN: urn:nbn:se:liu:diva-79997ISRN: LIU-IEI-FIL-A--12/01315--SEOAI: oai:DiVA.org:liu-79997DiVA: diva2:545063
External cooperation
Medius AB
Subject / course
Informatics/Information systems
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2012-08-21 Created: 2012-08-17 Last updated: 2012-08-21Bibliographically approved

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