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Uppfattningar och nöjdhet kring en HR-funktions uppgifter
University West, Department of Social and Behavioural Studies.
University West, Department of Social and Behavioural Studies.
2012 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Perceptions and satisfaction concerning the working of an HR-function (English)
Abstract [sv]

Med teorin om verklighetsforskning som ramverk utfördes en undersökning på uppdrag av HR-funktionen på Parker Hannifin AB i Sverige. Då det i tidigare forskning visat sig finnas oklarheter kring rollfördelningen mellan chefer och HR-personal samt att chefers förväntningar på HR-funktionen influerar dess roll, genomfördes denna undersökning kring uppfattningar och nöjdhet gällande en HR-funktions uppgifter. Studien syftade till att belysa eventuella skillnader i kundnöjdhet bland chefer utifrån vilken enhet de tillhör, vilken chefsposition de har, hur länge de arbetat som chef inom organisationen samt hur ofta de är i kontakt med HR. Det undersöktes även ifall åsikter kring förbättringsområden har förändrats sedan senast utförd undersökning. Studien genomfördes via en dokumentanalys och ett egentillverkat frågeformulär som skickades ut till samtliga chefer inom Parker i Sverige. Resultatet tyder på att flera förbättringsområden kvarstår, att befintliga dokument är inkonsekventa i förhållande till varandra samt att det fanns flera signifikanta skillnader mellan chefernas uppfattningar. Förslagsvis bör HR-avdelningarna samt de olika dokumenten bli mer samstämmiga för att rollfördelningen skall bli tydligare. 

Abstract [en]

With real world research as the theoretical framework, a study was conducted as an assignment by the HR-function at Parker Hannifin AB in Sweden. Bearing in mind that there have been ambiguities concerning the roles of managers and HR-staff in previous research and that the managers’ perceptions about the HR-function affects the role of the HR, this study was conducted. This study about perceptions and satisfaction concerning the working of an HR-function aimed to highlight possible differences in customer satisfaction amongst managers based on which unit they belonged to, level of managerial position, the time they have worked as managers in the organization, and the frequency of contact with the HR-department. Moreover, the study considered whether the opinions concerning areas of improvement have changed since the last conducted research. This research was conducted through an analysis of documents and a self-produced questionnaire which was sent to all managers within Parker in Sweden. The results indicated that the same areas of improvement-needs remains, that existing documents are inconsequent in relation to each other, and that several significant differences between managers’ perceptions emerged. The HR-departments along with the different documents should tentatively become more consistent so that their roles become clearer.

Place, publisher, year, edition, pages
2012. , 18 p.
Keyword [en]
HR, work areas, perceptions, customer satisfaction, roles
Keyword [sv]
HR, arbetsområden, uppfattningar, kundnöjdhet, roller
National Category
Psychology (excluding Applied Psychology) Work Sciences
Identifiers
URN: urn:nbn:se:hv:diva-4488OAI: oai:DiVA.org:hv-4488DiVA: diva2:542045
Subject / course
Psychology
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2012-08-13 Created: 2012-07-12 Last updated: 2012-08-13Bibliographically approved

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CiteExportLink to record
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