Indicators and Implications for Information Quality Management Improvements: A case study within AGA Specialty Gas division
Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
The two largest resources companies have today are knowledge workers and information. Therefore, it is important for companies to focus efforts on providing information users with the best possible quality of information to ensure that knowledge can perform tasks efficiently and effectively. The first task of this study was to figure out if the case division had any information quality problems; this was because our case division did not know if they had any information quality problems and thereby asked the researchers to start from a blank page. Therefore, the focus of this research was to investigate the level of infor-mation quality management implementation as well as knowledge workers’ perception re-garding information product within the company. By using the characteristics of IQMM the researchers were able to find implications and indicators for information quality man-agement at AGA Specialty Gas division. The researchers decided that the nature of the problem was to investigate the current situation within our case company. An inductive approach was the best solution with a philosophical stand point of interpretation to tackle the problem. The collection of data was done in a multi-method approach in which qualita-tive data was gathered from semi-structured face-to-face interviews while quantitative data was gathered by the use of a questionnaire. This data was then interpreted in a narrative style in which the researchers told what was going on and what it implies for the case com-pany by using relevant theories. The analysis illustrates some interesting findings regarding indications and implications for information quality management implementation, as well as the difficulties in assessing the level of information quality maturity level. The results show that there are some limitations towards the use of a linear information maturity mod-el which makes it hard to assess the level of maturity in this study. The contribution in this research study is both practically and academically sound.
Place, publisher, year, edition, pages
2012. , 131 p.
IdentifiersURN: urn:nbn:se:hj:diva-19049OAI: oai:DiVA.org:hj-19049DiVA: diva2:541018
Subject / course