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Imapct of Business Process Reengineering(BPR) On Customer Satisfaction, Employee Empoerment and Service Quality: Case Study On Commercial Bank Of Ethiopia
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
2012 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Place, publisher, year, edition, pages
2012. , p. 64
Series
Karlstad University Studies, ISSN 1403-8099
Keyword [en]
CUSTOMER SATISFACTION, EMPLOYEE EMPOWERMENT AND SERVICE QUALITY
National Category
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-14244Local ID: FEK D-98OAI: oai:DiVA.org:kau-14244DiVA, id: diva2:540046
Subject / course
Business Administration
Presentation
, karlstad university, Karlstad (English)
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2012-07-12 Created: 2012-07-06 Last updated: 2012-07-12Bibliographically approved

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CUSTOMER SATISFACTION, EMPLOYEE EMPOWERMENT AND SERVICE QUALITY(856 kB)11189 downloads
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Eshetu, Messay ShiibreKebede, Semahegn Woldesemaet
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf