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Kvalitetssäkring av servicelämnare för skogsbrukets arbetsmaskiner: Intervjuer och förslag till utveckling
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
2012 (Swedish)Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

In this study we have examined the possible quality standards and methods for applications with service workshops in the forest industry. The purpose of the methods presented here was to start the work of standarardising the maintenance service in the industry and be of use for service providers in their quality effort.

The methods we used to accomplish the study were interviews and field visits together with a comprehensive literature research. Our results are presented in the form of four solution proposals: a standard based on existing SIS standards for terminology and key indicators, checklists that are filled in by mechanics with customer participation, the construction of a instructions database, and the implementation of the method 5s.

We believe our suggestions can help the service providers in the four problem areas that we have identified: long term strategy, documentation, recruitment of competent technicians, and standard procedures in their operations. These improvements will be beneficial for both the service provider and the customer.

Abstract [sv]

I detta arbete undersöktes möjliga kvalitetsstandarder och metoder för tillämpning hos serviceverkstäder i skogsindustrin. Syftet var att de metoderna som presenteras ska påbörja arbetet med att standardisera servicetjänsten i industrin och även vara till nytta för servicelämnare i sitt kvalitetsarbete.

De metoder vi använde oss av för att genomföra utredningen var intervjuer och studiebesök tillsammans med en omfattande litteraturstudie. Vårt resultat presenteras i form av fyra lösningsförslag: En standard baserad på SIS standarder för terminologi och nyckeltal, checklistor som fylls i av mekaniker med hjälp av kunder, konstruktion av en databas med instruktionsmanualer och en implementering av metoden 5 s.

Vi tror att våra förslag kan hjälpa servicelämnare i de fyra problemområden som vi identifierade, långsiktiga strategier, dokumentering, rekrytering av kompetenta tekniker och standardisering av rutiner i verksamheten. Dessa förbättringar kommer att vara gynnsamma för både servicelämnare och kunder.

Place, publisher, year, edition, pages
2012. , p. 38
Keyword [sv]
Lean, kvalitet, Skogforsk, service, verkstad, standarder
National Category
Mechanical Engineering
Identifiers
URN: urn:nbn:se:uu:diva-176960ISRN: ISBN UTH-INGUTB-EX-M-2012/29-SEOAI: oai:DiVA.org:uu-176960DiVA, id: diva2:538113
Educational program
Bachelor Programme in Mechanical Engineering
Uppsok
Technology
Supervisors
Examiners
Available from: 2012-07-06 Created: 2012-06-28 Last updated: 2012-07-06Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • vancouver
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  • Other locale
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Output format
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