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Intern tjänstekvalitet: En kvalitativ studie om upplevd tjänstekvalitet mellan bokföringsavdelningen och deras interna kunder på Folksam
Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
2011 (Swedish)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Place, publisher, year, edition, pages
2011. , 66 p.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:umu:diva-56902OAI: oai:DiVA.org:umu-56902DiVA: diva2:538100
External cooperation
Folksam
Educational program
Service Management Program
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2012-06-29 Created: 2012-06-28 Last updated: 2012-09-06Bibliographically approved

Open Access in DiVA

fulltext(1237 kB)316 downloads
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File name FULLTEXT01.pdfFile size 1237 kBChecksum SHA-512
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Type fulltextMimetype application/pdf

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Larsson Stattin, Linnéa
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ReferencesLink to record
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