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Att mötas på de ungas villkor: - En kvalitativ studie om ungdomsarbetares erfarenheter av att bedriva stödsamtal med unga på internet
Linnaeus University, Faculty of Health, Social Work and Behavioural Sciences, School of Social Work.
Linnaeus University, Faculty of Health, Social Work and Behavioural Sciences, School of Social Work.
2012 (Swedish)Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesisAlternative title
To meet on young peoples terms in young peoples' social arena : - A qualitative study on youth workers experience of on line counselling of young people (English)
Abstract [en]

With this research we aimed to seek how youth workers express their experience of counselling on the internet compared to traditional counselling face to face with a theoretical ground in semiotics and symbolic interactionism. Our questions were 1) How do youth workers describe their experiences from anonymous, faceless online counselling? 2) How do youth workers experience the differences between online counselling and the traditional face-to-face counselling? 3) Which possibilities and difficulties do they see in online communication with adolescents? We used semi-structed interviews with seven youth workers. Six of those are active in non-profit organisations, and one in social services. The results from our interviews showed that the interviewees saw that misunderstandings were more frequent on the internet, but that online counselling with adolescents still was easier than in the face-to-face meetings. To compensate for the non verbal part of communication in real life, symbols is seen as very important in online communication. The youth workers meant that the development of the on line counselling has opened a new arena. An arena where they get an opportunity to meet young people whom they don´t believe they would have met elsewhere. We found that this is a new, not fully developed culture with its own langue which we are about to learn. Once we understand and are capable of using this language new ways to meet with clients will be opened.

Place, publisher, year, edition, pages
2012. , 54 p.
Keyword [en]
Social work, internet, adolescent, counselling, non-verbal communication
Keyword [sv]
Socialt arbete, internet, ungdom, stödsamtal, icke-verbal kommunikation
National Category
Law and Society
URN: urn:nbn:se:lnu:diva-20329OAI: diva2:537821
Subject / course
Social Work
Educational program
Social Work Study Programme, 210 credits
Social and Behavioural Science, Law
Available from: 2012-06-28 Created: 2012-06-21 Last updated: 2012-06-28Bibliographically approved

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