Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Kvalitetsbristkostnader-En fallstudie på Nordic Waterproofing AB: En fallstudie på Nordic Waterproofing AB
Halmstad University, School of Business and Engineering (SET).
Halmstad University, School of Business and Engineering (SET).
2012 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Quality can be defined as the ability of a business to satisfy their customers’ needs and expectations. Total Quality Management is defined as the way to prevent, appraise and improve the entire organization to increase the product quality. In order to systematically increase quality in an organization, there are different quality systems in use. One example is process management, which is to divide the activities of processes. Quality assurance aims to increase revenues and reduce operating expenses. It is therefore essential to identify the costs that arise from poor quality and which do not add value to the customers. In Swedish industries it is estimated that these quality deficiency costs lie between 10 and 30 % of a business' turnover.

This study aims to identify costs of poor quality in a manufacturing business. Costs of poor quality are a major part of the organization’s net sales and are therefore important to consider. This study also aims to develop a model with metrics for quality costs.

The study is based on a qualitative methodology and empirical data gathered from two observations and seven interviews with representatives from Nordic Waterproofing AB. The empirical material is based on information from three main processes; supplier process, production process and sales process.

This study has resulted in a model for survey poor quality costs in a manufacturing business. The total costs of poor quality that could be defined at Nordic Waterproofing AB was estimated to 8 775 000 SEK, which is 2.93 % of the business turnover. This gives a total estimated cost of poor quality around 10-15 % of the business turnover for all the processes. Furthermore, this resulted helped to give Nordic Waterproofing AB an indication of where these cost incurred and recommendations for further work with identify poor costs of quality.

Place, publisher, year, edition, pages
2012. , 66 p.
Keyword [sv]
Kvalitetsbristkostnader, Kvalitetskostnader, TQM, PAF
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hh:diva-18993OAI: oai:DiVA.org:hh-18993DiVA: diva2:537714
External cooperation
Nordic Waterproofing AB
Subject / course
Business
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2012-06-27 Created: 2012-06-27 Last updated: 2012-06-27Bibliographically approved

Open Access in DiVA

fulltext(1153 kB)333 downloads
File information
File name FULLTEXT01.pdfFile size 1153 kBChecksum SHA-512
14bddeba33ce58197e6aafc59ee9600a60baf651d5411f007e3233d3f41787994c5900759d0ef7c2dce315cee4a3f127c67e8bc5d298190292bd57959d998bc6
Type fulltextMimetype application/pdf

By organisation
School of Business and Engineering (SET)
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 333 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 257 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf