Background and Problem: Consumer behavior has become a topic of great interest in
today’s society. Considering todays competitive markets it is imperative that companies
understand the needs and actions of their customers. There are many influences behind
consumers’ decisions of choosing one brand over another. This thesis investigates
Swedish consumers and why some private label products succeed, while others fail
within different product categories.
Purpose: The purpose of this thesis is to investigate how the nature of the good influences
Swedish consumers in their decision between private label and national brand
Frame of reference: Three theories are applied in order to understand consumer choices:
brand loyalty, perceived risk factor and social risk factor.
Method: Both a quantitative survey and qualitative interviews have been carried out
and applied to the three theories. Coding of interviews was used to understand how the
level of influence varies amongst different product types. In order to respond to the research
questions, these findings were compared to sales statistics received from Swedish
Conclusion: It can be concluded that the three influences affect consumer choices differently,depending on the type of good. Private label brands succeed in low loyalty,
low social risk, and low perceived risk goods, while national brands take the lead in
high brand loyalty, high social pressure and high associated risk good categories.
2012. , 69 p.