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Managing Delivery Deviations: Improving the Flow of Claim Reports
Uppsala University, Disciplinary Domain of Science and Technology, Earth Sciences, Department of Earth Sciences.
2011 (English)Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The principal objective of this paper is to map the process of managing delivery

deviations at construction sites and to suggest measures that could be taken to

improve the routines of reporting delivery deviations. Delivery deviations are defined

as different kinds of lack in precision in delivery of material to construction sites, such

as delay in time or poor quality of goods by suppliers selected and contracted by the

procurement unit at Skanska. The initiative springs from the increasing focus on

supplier’s performance due to their great impact on the profitability of the company

and from the need of improving their performance since they are generally very poor

in the construction industry (Darvik & Larsson 2010).

The investigation draws mainly on qualitative research such as in-depth interviews

with production personnel managing deliveries at a daily basis. The results show that

as the situation is today nearly no deviations are reported. This is in first hand due to

the fact that the need of reporting has not been sufficiently communicated, secondly,

due to fears of excessive administrative work and thirdly because it’s given low

priority compared to other responsibilities. It has also been found that deviations are

managed differently depending on category; some by a phone call and others by email,

this makes the issue more complicated since one solution might not be sufficient to

improving the report flow of all kinds of deviations.

A possible solution is to improve IT-tools. This will help to pick up at least those

managed in written. Other solutions are to involve higher-level managers in the

change process to motivate the project personnel to change their routines and use

more innovative tools.

Place, publisher, year, edition, pages
2011. , 82 p.
Keyword [en]
Delivery deviations Suppier´s performance
National Category
Building Technologies
URN: urn:nbn:se:uu:diva-176872ISRN: ISRN UTH-INGUTB-EX-B-2011/20-SEOAI: diva2:537366
Educational program
Bachelor Programme in Construction Engineering
Available from: 2012-10-05 Created: 2012-06-26 Last updated: 2012-10-05Bibliographically approved

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