The principal objective of this paper is to map the process of managing delivery
deviations at construction sites and to suggest measures that could be taken to
improve the routines of reporting delivery deviations. Delivery deviations are defined
as different kinds of lack in precision in delivery of material to construction sites, such
as delay in time or poor quality of goods by suppliers selected and contracted by the
procurement unit at Skanska. The initiative springs from the increasing focus on
supplier’s performance due to their great impact on the profitability of the company
and from the need of improving their performance since they are generally very poor
in the construction industry (Darvik & Larsson 2010).
The investigation draws mainly on qualitative research such as in-depth interviews
with production personnel managing deliveries at a daily basis. The results show that
as the situation is today nearly no deviations are reported. This is in first hand due to
the fact that the need of reporting has not been sufficiently communicated, secondly,
due to fears of excessive administrative work and thirdly because it’s given low
priority compared to other responsibilities. It has also been found that deviations are
managed differently depending on category; some by a phone call and others by email,
this makes the issue more complicated since one solution might not be sufficient to
improving the report flow of all kinds of deviations.
A possible solution is to improve IT-tools. This will help to pick up at least those
managed in written. Other solutions are to involve higher-level managers in the
change process to motivate the project personnel to change their routines and use
more innovative tools.
2011. , 82 p.