ERP Usage in Practice: Understanding End-Users ‘Acceptance of ERP Systems in Chinese large companies by applying UTAUT model
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Introduction: The Enterprise Resource Planning system is an emerging technology that belongs to the scientific discipline of information systems. In simple words the ERP system integrates an organization’s resources and also involves business processes and organiza-tional changes. With the ubiquitous growth of IS investment, ERP systems implementation grows strongly. More and more companies introduced ERP systems. However many ERP implementation success stays at technical perspective. Users’ acceptance of ERP system is the key to the ERP implementation.
Purpose: The purpose of this study is to investigate and research factors that have affected the end-users’ acceptance of the ERP system during post-implementation phase of the ERP implantation lifecycle.
Method: In order to understand the ERP system acceptance in practices, this study will collect data from two Chinese companies. Employees from two Chinese companies will be selected as target group for user acceptance research. With the analysis of collected data, user acceptance of the ERP system in those two Chinese companies will be studied. Inter-views and questionnaire are used in this study. This study will interview with ERP export and generate the factors that could have possible affected users’ acceptance. Hypotheses will be deduced by those factors. Based on the primary data of questionnaires regression analysis is used to test those hypotheses to identify those factors.
Results: Research results show the factors that influence end-user acceptance of the ERP system. The factors are: Business process adoption, ERP system performance, ERP com-munication, ERP functionality, Computer nervousness, Technological innovation, Social impact and support, ERP support. Organizations need to pay attention to those important factors in order to improve the ERP system acceptance among end-users.
Place, publisher, year, edition, pages
2012. , 58 p.
ERP system, users’ acceptance, UTAUT model
IdentifiersURN: urn:nbn:se:hj:diva-18637OAI: oai:DiVA.org:hj-18637DiVA: diva2:536800
Mihailescu, Marius, Master of Science
Vimarlund, Vivian, Ph.D.