Independent thesis Advanced level (professional degree), 20 credits / 30 HE credits
The Smart Grids development is driven by forces concerning safe electric
transmission done in an energy efficient way. Vattenfall Eldistribution AB has a vision
to transform their electricity network into Smart Grids. To invest in Smart Grids they
have a need to show their customers what advantages they will get from the
development. This led to the formulation of this dissertation project where the aim is
to identify products and services related to Smart Grids that will increase the
customer satisfaction for Vattenfall Eldistributions private customers.
The project started with a mapping of existing products and services on the Swedish
electricity market. From the mapping several development possibilities for Vattenfall
Eldistribution were identified. Two of these development possibilities where analyzed
more deeply as they seemed to have a grate possibility to fulfil the aim of the project.
The two services that where studied more closely were follow-up on new electricity
connections and an electricity usage report. The two services where analyzed from a
market, organisation and strategy perspective.
The findings from this study show that Vattenfall Eldistribution should introduce an
electricity usage report for their private customers and that a pilot project should be
carried out for follow-up on new electricity connections.
2012. , 79 p.