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Differentierande Relationer på Matfronten: -Mitt Långkoks väg till middagsbordet
Mälardalen University, School of Sustainable Development of Society and Technology.
Mälardalen University, School of Sustainable Development of Society and Technology.
2012 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Differentiating Relationships for HMR : -Mitt Långkok's journey to the dinner table (English)
Abstract [sv]

Syfte:            Syftet med denna kandidatuppsats är att undersöka hur Collegium Restaurang & Konferens kan differentiera sin kylda färdigmat med fokus på kundens matval till kvällen, samt beskriva vilka möjligheter Collegium har att använda sig av relationsmarknadsföring.

Metod:         Primärdata insamlades genom semi-strukturerade intervjuer med anställda och ägare på Collegium samt genom en enkät till nuvarande och potentiella kunder. Den insamlade informationen analyserades därefter till viss del kvantitativt (enkätsvar) och till viss del kvalitativt (intervjuer och de enkätsvaren med möjlighet till fria svar) med koppling till relevanta vetenskapliga teorier. Analysarbetet har dock till största delen genomförts kvalitativt genom användningen av the constant comparative method.

Slutsats:       Studien som genomförts visar att kunderna inte äter färdigmat till kvällsmat särskilt ofta vilket innebär att det finns en marknadspotential. För att Collegium Restaurang & Konferens skall få kunderna intresserade av att köpa deras kylda färdigmat till kvällsmat, gärna oftare än de äter färdigmat idag, bör produkten vara lättillgänglig, resultera i en tidsbesparing men även vara ett socialt accepterat matval. Färdigmaten skall vara smakrik, ha tilltalande utseende, upplevas som nyttig och nylagad. Undvika tillsatser är också viktig differentiering. Företaget använder något som de kallar ”surdegsströssel”, vilket kan skickas med färdigmaten och som kommer resultera i att kunden upplever maten som krispig och nylagad. Företaget har flera möjligheter till relationsmarknadsföring där studien visat att en mobil app kan vara ett alternativ som passar många kunder. I denna app skulle företaget kunna ge kunderna tillgång till olika erbjudanden, menyer och recept, vilket kan hjälpa kunden med dennes måltidsplanering.

Abstract [en]

Purpose:      The purpose of this study is to investigate and analyze how Collegium Restaurang & Konferens can differentiate their HMR for the evening meal and describe the possibilities for Collegium to use relationship marketing.

Method:       Primary data was gathered through semi-structured interviews with the personnel and owners at Collegium Restaurang & Konferens and a survey to current and potential customers. The information was partly analyzed quantitative (survey data) but also qualitative (interviews and the survey responses that was text answers) by referring to the scientific theories. However, the primary method for analyzing all data was the constant comparative method.

Conclusion:  This study shows that the customers do not eat HMR for supper particularly often, which results in that market potential exists. To get the customers more interested in buying Collegium Restaurang & Konferens’ HMR for supper, than they buy HMR today, the product needs to be easy to buy, result in a time-reduction but also be a socially acceptable choice of food. The HMR needs to be appetizing, have an appealing look, being viewed as healthy and newly cooked. Avoidance of for example chemical flavourings is also an important differentiator. The company use something they call “leaven-sprinkles”, which could be a complementary product to their HMR. This will result in that the food is viewed as crispier and thus fresher. The company has several opportunities for relationship marketing, and our study showed that a mobile application can be an alternative that suits many customers. Through this application the company could give the customers access to different offers, menus and recipes. While the customers often lack pre-planning of their meals, the company could offer a service with for example weekly menus to assist the customer with the planning.

Place, publisher, year, edition, pages
2012. , 30 p.
Keyword [en]
differentiation, home meal replacement (HMR), marketing, relationship marketing
Keyword [sv]
differentiering, färdigmat, HMR, marknadsföring, relationsmarknadsföring
National Category
Business Administration
Identifiers
URN: urn:nbn:se:mdh:diva-14812OAI: oai:DiVA.org:mdh-14812DiVA: diva2:535586
Subject / course
Business Administration
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2012-06-21 Created: 2012-06-20 Last updated: 2012-06-21Bibliographically approved

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