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Mellanmänsklig Kommunikatio: Hur yrkesverksamma systemvetare uppfattar sina kunskaper om mellanmänsklig kommunikation efter avslutade studier i systemvetenskap.
Linnaeus University, Faculty of Science and Engineering, School of Computer Science, Physics and Mathematics.
Linnaeus University, Faculty of Science and Engineering, School of Computer Science, Physics and Mathematics.
2012 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Bakgrund: The Standish Group, CompTI, (Computing Technology Industry Association) och Good – to – great visade i sina studier att de främsta faktorerna för ett lyckat IT-projekt handlar om att bjuda in aktörerna i utvecklingsarbetet, förbättra kommunikationen mellan berörda parter samt att använda rätt personal på rätt plats. Detta medför att konsulten måste inneha en mellanmänsklig kunskap för att kunna förtydliga den kommunikation som uppstår vid interaktionen med användaren. Syfte: Att undersöka vilka mellanmänskliga kommunikationskunskaper yrkesverksamma systemvetare inom konsultbranschen upplever sig sakna och möjligtvis behöva efter avslutade studier i systemvetenskap.Metod: Intervjustudie med kvalitativ ansats baserad på fem intervjuer. Materialet har transkriberats, kodats och strukturerats enligt beskriven bearbetningsmetoden.Resultat: I resultatet framkom det två olika kategorier; viktiga aspekter och avsaknad av kunskaper.Slutsatser: Denna studie påvisar att konsulter saknar kunskaper inom mellanmänsklig kommunikation efter avslutade studier från olika systemvetenskapliga program i Sverige. Studien tar även upp viktiga aspekter och trolig kunskap som saknas hos konsulter med examen i systemvetenskap.

Abstract [en]

Background: The Standish Group, CompTI and Good-to-great revealed in their studies that the foremost factor for successfulness with an IT-project is based on inviting the participants into the development process, who wants a change in their business. In meaning, try to improve communication between stakeholders and at the same time use right people for that specific work process. This proposes that the consultant must possess an interpersonal knowledge to clarify the communication that occurs in the interaction with the users.Purpose: The purpose of the report is to study which interpersonal communication skills that system scientists who are working in the consultant businesses feel they possibly lack and need after a degree in system science.Method: Interview study with qualitative approach based on five interviews. The material was analyzed according to the described processing method.Results: The results revealed two different categories: key issues and lack of knowledge.Conclusions: This study demonstrates that consultants lack knowledge within interpersonal communication after graduation from different system science educations in Sweden. The study also discusses important issues and skills that likely are missing related to consultants with a degree in science programs.

Place, publisher, year, edition, pages
2012. , 50 p.
Keyword [sv]
Konsult, Information, Kunskap, Mellanmänsklig kommunikation
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:lnu:diva-20099OAI: oai:DiVA.org:lnu-20099DiVA: diva2:534868
Subject / course
Informatics
Educational program
Information Systems for Business Development Programme,180 credits
Uppsok
Technology
Supervisors
Examiners
Available from: 2012-06-21 Created: 2012-06-18 Last updated: 2012-06-21Bibliographically approved

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Mellanmänsklig kommunikation(778 kB)196 downloads
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Type fulltextMimetype application/pdf

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CiteExportLink to record
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Citation style
  • apa
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Output format
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