Vardagskunskapen, arbetet och lagen: Om skriftpraktiker och yrkesidentiteter i äldreomsorgen
2012 (Swedish)In: Att läsa och att skriva: Två vågor av vardagligt skriftbruk i Norden 1800-2000 / [ed] Ann-Catrine Edlund, Umeå: Institutionen för språkstudier, Umeå universitet , 2012, 235-251 p.Chapter in book (Refereed)
This paper reports on a study on the literacy practices that are drawn upon by carers at an elderly care centre. The data discussed is part of the project “Care work as language work” and is collected through ethnographic methods of research. By focusing upon one specific documentation genre, the ‘resident journal’, we discuss the dilemmas that the carers face on a daily basis: the information that should be included in documentation and the kind of language that should be used. An analysis of the resident journals and of the interviews with the carers reveals three different but integrated aspects of the carers’ work knowledge and work identity: an institutional, a professional and a personal aspect. There is a clear conflict between what the carers are encouraged to includein their documentation (institutional), what they consider to be useful information for them and their colleagues (professional) and what they would like to write in order to communicate their own perspectives and experiences (personal). This analysis shows that the institutional aspect of identity is prominent in the literacy practices of the workplace and clearly dominates over the other two, whereas the personal aspect is almost obsolete in the texts and is described as ‘forbidden’ by the informants. We interpret this as a result of a general attempt to standardise the language and the content of documentation. The reason for this may not only be law directives, but also a growing need to ensure a marketable business with satisfied customers.
Place, publisher, year, edition, pages
Umeå: Institutionen för språkstudier, Umeå universitet , 2012. 235-251 p.
, Nordliga studier, ISSN 2000-0391 ; 3
Research subject Scandinavian Languages
IdentifiersURN: urn:nbn:se:uu:diva-176149ISBN: 978-91-88466-81-5OAI: oai:DiVA.org:uu-176149DiVA: diva2:534417
Konferens: "Vardagligt skriftbruk. Diakrona perspektiv på literacy i Sverige och övriga Norden":s första symposium i Umeå den 18-19 mars 2010.2012-06-262012-06-172012-06-27Bibliographically approved