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The Role of Customer Support Service in Relationship Strengthening: A Case of Swedish Broadband Internet Service Providers
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration.
2012 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Place, publisher, year, edition, pages
2012. , 99 p.
Keyword [en]
Customer support, Relationship marketing, Customer Loyalty
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:kau:diva-13637Local ID: FEK D-96OAI: oai:DiVA.org:kau-13637DiVA: diva2:533419
Subject / course
Business Administration
Presentation
, Karlstad, Sweden (English)
Uppsok
Social and Behavioural Science, Law
Supervisors
Available from: 2012-06-20 Created: 2012-06-13 Last updated: 2012-06-20Bibliographically approved

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Customer Support Service(1385 kB)3014 downloads
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File name FULLTEXT01.pdfFile size 1385 kBChecksum SHA-512
a9156667a508dc851dd207cf3b06038d8f147a4280f685369bb51176a90b5b277527519d95baf537e68c2d7f6b04063306ceb3a4a395599ac1d403789168b41b
Type fulltextMimetype application/pdf

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Economics and Business

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
  • html
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