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Rollstil och välbefinnande: -En socialpsykologisk studie av rollstilens betydelse för välbefinnande i receptionistyrket.
Halmstad University, School of Social and Health Sciences (HOS).
2012 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Denna socialpsykologiska studie handlar om receptionistens mående och hur måendet påverkasberoende på olika faktorer i arbetsklimatet grundat i receptionistens rollstil. Studien är gjord på ettträningsföretag i en större stad i Sverige. Studien är en kvalitativ studie där metoden som använts ärsemistrukturerade intervjuer. Fyra receptionister har blivit intervjuade på företaget. Studien ärfrämst grundad i Goffmans rollteori samt Asplunds teorier kring konkret och abstrakt socialitet.Andra teoretiska ansatser är Karaseks krav och kontrollmodell kring stress, Maturanas och DávilaYánez förståelse kring emotioner samt Alvessons teorier kring organisationskultur. Jag har utgåttfrån hermeneutiken som min vetenskapliga teoretiska ansats. Genom dessa socialpsykologiskateorier samt resultaten av intervjuerna önskade jag besvara uppsatsens syfte kring vilken betydelserollstilen har i utövandet i arbetet som receptionist. Jag kom fram till att receptionistens välmåendehelt klart påverkas av dennes personstil. Receptionistens personstil påverkas av personligheten menockså på grund av det som händer omkring dem, såsom organisationskulturen. Jag kom fram till attreceptionisten har ett stort ansvar över sitt välmående genom att denna kan välja att vara stressadeller inte genom sitt utövande i de olika delarna av att vara receptionist.

Abstract [en]

This socialpsychological study regards the receptionists wellbeing and how that wellbeing depends on various factors in the work environment caused by the receptionists rolestyle. The study is made in a fitnesscompany in a major city of Sweden. The study is based on a qualitative method which is semi-structured interwievs. Four receptionists in the fitnesscompany has been interviewed. The study is mainly based on Goffmans roletheory and Asplunds theory on concrete sociality and abstract sociality. Other theoretical approaches are Karaseks demand and controle model on stress, Maturana och Dávila Yánez understanding in emotions and Alvessons theories of organizational culture. I have used a hermeneutic approach as the scientific theoretical approach for the study. Through These socialpsychological theories together with the results from the interviews I wanted to answer what the importance of the rolestyle for the work as a receptionist is. I concluded that the receptionists wellbeing influenced by their rolestyle. The receptionists rolestyle is influenced by of course their own personality but also by the work environment. I concluded that the receptionists has a great responsibility over their own wellbeing because of their own choice to be stressed or not in their practice of the different parts of being a receptionist.

Place, publisher, year, edition, pages
2012. , 37 p.
Keyword [en]
Roles, Wellbeing, Stress, Organizational culture, Concrete sociality, abstract sociality.
Keyword [sv]
Roller, Välmående, Stress, Organisationskultur, Konkret socialitet, Abstrakt socialitet
National Category
Social Psychology
Identifiers
URN: urn:nbn:se:hh:diva-17846OAI: oai:DiVA.org:hh-17846DiVA: diva2:530989
Subject / course
Social Psychology
Presentation
(Swedish)
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2012-06-08 Created: 2012-06-05 Last updated: 2012-06-08Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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Output format
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