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Mellanchefers upplevelse av konflikthantering: Hur mellanchefer på sjukhus ser på och uppfattar konflikter
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Sociology.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Sociology.
2012 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Middle managers' perception of conflict management : How middle managers in hospitals perceive and see conflicts (English)
Abstract [sv]

Organisationer har flera chefsnivåer, på en av dessa befinner sig mellanchefen, även kallad linjechef. I stora drag innebär denna roll ett ansvar över personal på operativ nivå samt ansvar att implementera ledningens beslut. Då vi i litteratur och i tidigare genomförda studier funnit att rollen som mellanchef kan vara påfrestande, då speciellt i offentlig sektor, är det av vårt intresse att undersöka arbetsförhållanden för mellanchefer med fokus på personalhantering.Denna studie syftar till att svara på hur mellanchefer på sjukhus upplever och ser på hantering av konflikter. Genom djupintervjuer av ett antal avdelningschefer har en kvalitativ undersökning genomförts. Utifrån det insamlade materialet kan tre centrala slutsatser urskiljas. Konfliktbegreppet kan vara svårdefinierat då problemsituationer uppfattas olika. Konflikter på arbetsplatsen kan vara stagnerande, men hanteras dem kan de leda till utveckling för både gruppen och individen. Dessutom kan mellanchefers position vara särskilt utsatt på grund av det rådande korstrycket och en upplevelse av rollkonflikt mellan kamratrollen och ledarrollen.

Abstract [en]

There are levels of management in organisations, one of these is middle management, also known as line management. In broad terms, this role means a responsibility over staff at the operational level and implementation of executive decisions. As we have found in literature and previous studies, that being a middle manager can be stressful, especially in the public sector, it is our interest to study working conditions for middle managers with a focus on human resource management.This study aims to answer how middle managers in hospitals experience and perceive conflict management. Through interviews with department heads, a qualitative study was conducted. Based on the collected material, three major conclusions can be distinguished. Conflict as a concept may be difficult to define as problematic situations can be perceived differently. Workplace conflict can come to a standstill, but if managed, they can lead to development for both group and individual. In addition, the position of middle managers is found to be particularly vulnerable because of the current cross-pressure and an experience of role conflict between the companion role and leadership role.

Place, publisher, year, edition, pages
2012. , 36 p.
Keyword [en]
conflict, middle management, management of conflicts, hospital
Keyword [sv]
konflikt, mellanchef, konflikthantering, sjukhus
National Category
Sociology (excluding Social Work, Social Psychology and Social Anthropology)
Identifiers
URN: urn:nbn:se:uu:diva-175146OAI: oai:DiVA.org:uu-175146DiVA: diva2:530493
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2012-06-11 Created: 2012-06-02 Last updated: 2012-06-11Bibliographically approved

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