Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Perceived risks as adoption barriers of Facebook commerce: Exploring Facebook users’ perceptions
Jönköping University, Jönköping International Business School.
Jönköping University, Jönköping International Business School.
2012 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Purpose:

The purpose of this thesis is to explore and analyze perceptions and attitudes of Facebook users as consumers and merchants; investigate which perceived risks, if any, function as adoption barriers of f-commerce.

Methodology:

The study adopts a mixed method approach. It uses the Zaltman Metaphor Elicitation technique (ZMET method) and focus groups to explore consumers’ perceptions and their mental maps. In-depth interviews with SMEs were also part of the qualitative design. A survey was conducted among consumers based on the qualitative findings to construct a perceptual map of f-commerce, which denotes the perceived-risks that were transferred from Facebook and e-commerce.

 Theoretical perspective:

The study builds on prior literature of perceived risks as adoption barriers in e-commerce and social networks, brand extension and product sequence attributes transfer. Further, theories on perception and attitudes, categorization, values and mental maps were used in order to apply the ZMET method and the perceptual map.

 Empirical data:

Data was collected for four weeks via sixteen ZMET interviews, two focus groups and a survey with two-hundred and sixty four respondents from a sample of three-hundred and eighty existent and potential consumers. Further to this, ten in-depth interviews and one ZMET interview were conducted with existing and potential merchants.

Conclusion:

Perceived risks such as performance, social, privacy, physical, psychological, security, time and financial were identified in consumers as adoption barriers of f-commerce, and transferred from Facebook as a parent brand.  Overall lack of trust towards apps, brand pages and f-commerce is a latent aspect for consumers, where privacy and safe processing of credit cards are crucial factors. Category-product risks were concerns in general but not substantial. When it comes to merchants, they share the same perceived risks than consumers except for privacy, which was not an important factor to them. Besides, the dependence of internal and external changes of Facebook was perceived as a network externality risk, in terms of investment threat.

Place, publisher, year, edition, pages
2012. , 63 p.
Keyword [en]
Adoption barriers, attitudes, brand extension, consumer behavior, Facebook commerce, f-commerce, perceived risks, perceptions, ZMET
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-18090OAI: oai:DiVA.org:hj-18090DiVA: diva2:528944
Subject / course
IHH, Business Administration
Presentation
2012-05-19, B3008, Gjuterigatan 5, Jönköping, 11:30 (English)
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2012-05-30 Created: 2012-05-24 Last updated: 2012-05-30Bibliographically approved

Open Access in DiVA

Perceived risks as adoption barriers of Facebook commerce_Valles and Petrova(2407 kB)766 downloads
File information
File name FULLTEXT02.pdfFile size 2407 kBChecksum SHA-512
2acceb3928aa89aaba503c7a5e3fec5f7bfe42030b0776c3e03fcc2385c3c33c0854ceeab5c88026be506f675153bbceea6e3e05d3b10bcf7272ff0b72c766f4
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Valles, CarlosPetrova, Antoniya
By organisation
Jönköping International Business School
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 766 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 787 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf